Troubleshooting Without Diagnostics

Diskette Drive (Continued)

Problem

 

Possible Solution

 

 

 

Diskette drive cannot read a diskette.

1.

Diskette is not formatted. Format the diskette.

 

2.

Using the wrong diskette type for the drive type. Check

 

 

the drive type and use a compatible diskette.

 

3.

Reading the wrong drive. Check the drive letter in the

 

 

path statement.

 

4.

Diskette drive has been disabled by Computer Setup,

 

 

Windows NT, Windows 98, 2000 or Me utilities. Run

 

 

Computer Setup and enable the diskette drive.

 

 

A problem has occurred with a disk

The directory structure is bad, or there is a problem with a

transaction.

file. In Windows 98, 2000, or Me run ScanDisk. Click Start

 

> Programs > Accessories > System Tools > ScanDisk.

 

In Windows NT, right–click Start, click Explore, and select a

 

drive. Select File > Properties > Tools. Under Error-checking,

 

click Check Now.

 

 

Non-system disk message.

The system is trying to start from a nonsystem diskette.

 

Remove the diskette from the drive.

 

 

 

Drive not found.

1.

Reseat the diskette drive cable.

 

2.

If a second diskette drive has been installed, follow the

 

 

computer reconfiguration directions in the “Hardware

 

 

Installation Problems” section.

System has misidentified the diskette drive type.

If a diskette drive other than a 3.5-inch, 1.44-MB drive has been installed, ensure that the drive type is identified correctly under Computer Setup.

 

F–4

Service Reference Guide