Troubleshooting Without Diagnostics

Hardware Installation

You may need to reconfigure the computer when you add or remove hardware, such as an additional diskette drive. If you install a Plug and Play device, Windows 98, 2000, or Me in most cases will automatically recognize the device and configures the computer. If a third-party Plug and Play device is not recognized, contact the device manufacturer. If you install a non–Plug and Play device, you must reconfigure the computer after completing installation of the new hardware. In Windows 98, 2000, or Me, select the Add New Hardware icon in the Control Panel and follow the instructions that appear on the screen. To reconfigure the computer in Windows NT Workstation 4.0 after installing new hardware, use the utility provided with the hardware.

Hardware Installation

Problem

 

Possible Solutions

 

 

 

A new device is not

1.

The computer needs to be reconfigured to recognize the new

automatically recognized as

 

device. Follow the reconfiguration instructions above. If system

part of the computer system.

 

still does not recognize the new device, but the device is listed

 

 

within Computer Setup, use Computer Setup to address any

 

 

resource conflicts.

 

2.

When the system advised you of changes to the configuration,

 

 

you did not accept them. Reboot the computer and follow the

 

 

instructions for accepting the changes.

 

3. A Plug and Play board may not automatically configure when

 

 

added if the default configuration conflicts with other devices.

 

 

Use Windows 98, 2000, or Me Device Manager to deselect the

 

 

automatic settings for the board and choose a basic

 

 

configuration that doesn’t cause a resource conflict. You can also

 

 

use Computer Setup to reconfigure or disable devices to resolve

 

 

the resource conflict.

 

4.

The cables for the new external device are loose or the power

 

 

cables are unplugged. Check all cables, and check that pins in

 

 

the cable or connector are not bent down.

 

5. The power switch for the new external device is not turned on.

 

 

Turn off the computer, turn on the external device, and then turn

 

 

the computer on to integrate the new device with the computer.

 

6. If the drive is a secondary drive that has just been installed on

 

 

the same controller as the primary drive, verify that the jumpers

 

 

for both drives are set correctly.

 

 

Insufficient power to the

Ensure both power supply cables are connected to the system board

components.

(some Workstations).

 

 

Installed third-party SCSI hard

The third-party adapter is either not supporting BIOS Boot

drive adapter not participating

Specification or the Boot Vector option. A solution is not available.

in the hard drive ordering

 

 

sequence provided in F10

 

 

Setup and/or is always coming up as the boot device regardless of the predetermined sequence.

 

F–10

Service Reference Guide