Troubleshooting Without Diagnostics

 

 

 

 

Audio

 

 

 

 

 

 

 

Problem

Possible Solution

 

 

 

 

 

 

Sound does not come out of the

Software volume control is turned down electronically, or

 

 

speaker.

CD-ROM volume control on the front or back of the

 

 

 

computer is turned down. Double–click on the speaker icon

 

 

 

located on the taskbar, then set the volume by adjusting the

 

 

 

volume slider.

 

 

 

CD or DVD volume control on the front of the computer may

 

 

 

be turned down. Increase the volume by turning the volume

 

 

 

control dial.

 

 

 

External speakers not turned on. Turn on the speakers.

 

 

 

External speakers plugged into wrong jacks. Refer to the

 

 

 

Computer User’s Guide or sound card documentation for

 

 

 

proper speaker connection.

 

 

 

Audio cable not connected. Connect audio cable between

 

 

 

CD or DVD drive and the system board.

 

 

 

 

 

 

Noise or silence comes from the

Computer may not detect correct speaker/headphone type

 

 

speakers or headphones.

or output or analog–to–digital auto–sense is not engaged.

 

 

 

1. If using digital speakers with a stereo jack, use the

 

 

 

stereo–to–mono adapter to engage the auto–sense

 

 

 

feature.

 

 

 

2. If a the stereo–to–mono adapter is not available, use the

 

 

 

multimedia device properties to manually switch the

 

 

 

audio signal from analog to digital.

 

 

 

3. If the headphones have a mono jack, use the

 

 

 

multimedia device properties to manually switch the

 

 

 

system to analog out.

 

 

 

✎ If you set digital as the Output mode, the internal speaker

and external analog speakers will no longer output audio until you switch back to an auto–sense or analog mode.

If you set analog as your Output Mode, external digital speakers will not function until you change the output mode back to auto–sense or digital mode.

 

Service Reference Guide

F–9