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| Troubleshooting Without Diagnostics |
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Audio |
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| Problem |
| Possible Solution |
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| Sound does not come out of the | Software volume control is turned down electronically, or | |
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| speaker. | ||
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| computer is turned down. | |
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| located on the taskbar, then set the volume by adjusting the | |
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| volume slider. | |
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| CD or DVD volume control on the front of the computer may | |
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| be turned down. Increase the volume by turning the volume | |
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| control dial. | |
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| External speakers not turned on. Turn on the speakers. | |
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| External speakers plugged into wrong jacks. Refer to the | |
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| Computer User’s Guide or sound card documentation for | |
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| proper speaker connection. | |
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| Audio cable not connected. Connect audio cable between | |
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| CD or DVD drive and the system board. | |
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| Noise or silence comes from the | Computer may not detect correct speaker/headphone type | |
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| speakers or headphones. | or output or | |
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| 1. If using digital speakers with a stereo jack, use the | |
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| feature. |
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| 2. If a the | |
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| multimedia device properties to manually switch the |
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| audio signal from analog to digital. |
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| 3. If the headphones have a mono jack, use the | |
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| multimedia device properties to manually switch the |
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| system to analog out. |
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| ✎ | If you set digital as the Output mode, the internal speaker |
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| and external analog speakers will no longer output audio |
until you switch back to an
If you set analog as your Output Mode, external digital speakers will not function until you change the output mode back to
| Service Reference Guide |