Troubleshooting

Maintenance

Battery packs require no maintenance but should be kept dry at all times. Avoid installation in locations with high heat and/or humidity. The battery packs should be kept fully charged by being connected to an active UPS system, not left in a depleted condition. Batteries left in a discharged state will suffer a permanent loss of capacity.

There is a fuse array inside the battery packs. If a heavy overload or short circuit is encountered, a fuse will open (blow). A battery pack with a blown fuse will deliver no output voltage at any load. A qualified technician must replace the fuses. Contact Tripp Lite Customer Support for additional information.

Internal Battery Replacement

The batteries in the battery packs will eventually wear out and be unable to provide adequate backup times. The batteries should only be replaced by factory authorized service personnel. Tripp Lite offers an exchange program for North American customers wherein they may exchange worn-out battery packs for new ones at a price comparable to the cost of individual battery replacement. For more details, call Tripp Lite at (773) 869-1234.

Storage

Disconnect your battery pack’s power cable before storing. If you plan to store your battery pack for an extended period of time, fully recharge its batteries every three months by connecting it to a UPS that is connected to AC input for at least 12 hours.

Service

Before returning your battery pack for service, follow these steps:

1.Review the installation and operation instructions in this manual to ensure that the service problem does not originate from a misreading of the instructions.

2.If the problem continues, do not contact or return the battery pack to the dealer. Instead, call Tripp Lite at (773) 869-1233. Aservice technician will ask for the battery pack’s model number, serial number and purchase date and will attempt to correct the problem over the phone.

3.If the problem requires service, the technician will issue you a Returned Material Authorization (RMA) number, which is required for service. If you require packaging, the technician can arrange to send you proper packaging. Securely pack the battery pack to avoid damage during shipping. Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental or consequential) to the battery pack incurred during shipment to Tripp Lite or an authorized Tripp Lite service center is not covered under warranty. Battery packs shipped to Tripp Lite or an authorized Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on the outside of the package. If the battery pack is within the 2-year warranty period, enclose a copy of your sales receipt. Return the battery pack for service using an insured carrier to the address given to you by the Tripp Lite service technician.