Compaq A1500 Basic Troubleshooting, Clearing Document and Paper Jams, Clearing a Document Jam

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Basic Troubleshooting

Many times, verifying that simple things are installed and/or connected properly solves any problem. Before continuing in this section, be sure to check:

•The A1500 has power (the LCD is on)

•The ink cartridges are present.

•The paper is installed.

•The cables and cable connections are secure.

Clearing Document and Paper Jams

There are two types of paper jams: Document and Paper. A document jam occurs when your original document gets stuck in the A1500 scanner input. A Paper Jam occurs during printing, when the printed paper gets stuck in the printer exit area.

CAUTION: Be sure and follow these directions carefully. Do not pull

!on the document without opening the front control panel. Doing so could harm the A1500.

Clearing a Document Jam

While scanning documents with your Compaq A1500, you could experience a document jam.

If a document jam occurs, the following message is displayed on the LCD panel:

If an original document jams:

1.Open the front control panel.

2.Carefully remove the jammed document. Be sure to remove the entire document to prevent the jam from reoccurring.

3.Ensure that the document input tray is clear.

4.Close the control panel firmly until it clicks into place.

5.Retry.

Clearing a Paper Jam

Paper may get jammed in the printer exit.

If a paper jam occurs, the following message displays on the LCD panel:

If you experience a jam in the printer exit area:

1.Carefully pull the jammed paper out the paper exit of the A1500.

2.Clear the printer exit tray’s path and ensure that the paper in the paper feed is aligned properly.

3.Press the Stop/Clear button.

The plain paper feed area can become obstructed. If you experience a jam in the plain paper feed area:

1.Gently pull the jammed paper out.

2.Clear the paper tray.

3.Reload the paper.

4.Press the Stop/Clear button.

If the jam occurs inside the A1500:

1.Unplug the A1500 power cord.

2.Open the front control panel and the cartridge compartment cover.

3.Carefully remove the jammed paper.

4.Close the cartridge compartment cover.

5.Close the control panel firmly until it clicks into place.

6.Plug in the power cord

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Contents Page Page Contents Page Locating Help Using This GuideText Conventions in This Guide Special MessagesPage Purchase Separately Box ContentsGetting Started Unpack the BoxDocument Exit Tray Set Up the Document TraysChoose a Location for the A1500 Prepare the A1500 for UseInstall the Ink Cartridges Connect the AC Power CordCheck Phone Line Connect the Telephone Line CordConnect the USB Printer Cable Load PaperPage System Requirements Compaq A1500 Software InstallationDescription of Programs and Drivers Click Start Run Installing the SoftwareControl Panel Compaq A1500 Controls and FeaturesControl Panel Features Control Locations and FunctionsRear View Rear View FeaturesUsing the A1500 Monitor Program Common ProceduresSetting the Date and Time using the A1500 Changing Default SettingsSetting the Date and Time Setting the Date and Time using the Settings UtilityPrinting Reports Changing Print Cartridges Changing Print Cartridges using your ComputerChanging Print Cartridges using the A1500 Click the Install/Change Cartridges buttonAligning Print Cartridges Aligning Print Cartridges using the ComputerAligning Print Cartridges using the A1500 A1500 All-In-One Compaq A1500 Control Program Cleaning Print CartridgesCleaning the Cartridges using the Computer Cleaning the Cartridges using the A1500Wiping the Print Nozzles Installing and Using the Photo CartridgeChecking the Cartridge Cleaning Printout Printing on Envelopes Loading Different Sized PaperInserting an envelope Calibrating the ScannerMenu Options Description Front Control Panel Setup ButtonSetup Button Accessing the Settings Utility Using the Compaq A1500 Settings UtilitySettings Utility Overview Fax Settings Print SettingsAdvanced Fax Settings Speed Send Groups Speed Send SettingsSpeed Send Addresses Copy Settings Scan To Email Scan SettingsScan To Menu Scan To User FolderControl Form Settings Page Printing a Control From Using a Control FormControl Form OverviewUsing the Control Form to Fax Using the Control Form to CopyUsing the Control Form to Scan Job Finishing PrintingPrinting a Document Changing the Printer PropertiesStatus PaperDocument/Quality AdvancedAbout OptionsCartridges Page Loading the Documents Sending a Fax Using the Control PanelFaxing Preparing Documents for FaxingAdvanced Fax Features Advanced Faxing FeaturesSpeed Sending Faxes as Email Speed SendingOn Hook Dialing OHD Receiving a Fax Confirming TransmissionRedial Automatic RedialFax Forwarding with the Control Panel Fax Forwarding using the Settings UtilityCanceling Fax Forwarding Fax ForwardingDisabled Using the Compaq Control Form to FaxDetermining the Fax Forward Mode Copying Advanced Copy Features Advanced Copy FeaturesScanning ScanningScanning Overview Preparing Documents for ScanningScanning with the Compaq Control Form Scan to ApplicationsScanning with the Computer Menu Options Advanced Scan FeaturesAdvanced Scanning Page Replacing the Document Separator Pad Cleaning the Document ScannerCleaning the Cartridge Carrier Maintaining Your A1500Page Sharing a Telephone Line with Other Devices Alternate SetupsUsing the A1500 Extension Feature Devices and Connections Connecting and Configuring EquipmentA1500 Computer Modem Internal or External and Telephone A1500 Fax Receive Mode SelectionsA1500 and Telephone optional A1500 Answering Machine and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Clearing a Paper Jam Basic TroubleshootingClearing Document and Paper Jams Clearing a Document JamGeneral Error Messages Error MessagesDocument OUT, Please Wait Fax MessagesCopy Messages Scan Messages Control Form Messages SYMPTOM/MESSAGE CauseSymptom Solution Correcting ProblemsFax Problems Print Quality Problems Symptom Printing and Copying ProblemsPaper Feeding Problems Scanning and Copying Problems Federal Communication Commission Notice Regulatory and Safety NoticesRegulations Governing the Use of Modems SafetyPower Cords European Union NoticeCanadian Regulations Governing the Use of Modems General Precautions for Compaq ProductsTelephone Consumer Protection Act Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7