Compaq A1500 warranty Correcting Problems, Fax Problems, Symptom Solution

Page 65

Correcting Problems

Some of the problems that you may encounter are listed in the previous tables titled Error Messages. Occasionally, other problems may arise that you could solve yourself. They are listed in the following tables along with a possible cause and possible solution.

 

Fax Problems

 

 

Symptom

Solution

 

 

The machine is not working. There is no

• Check the power cord connection.

display. The buttons do not work.

• Check to make sure your electrical outlet is live.

 

• Cycle power to the unit.

 

• Cycle power to the unit leaving it without power for at least five minutes.

No dial tone (when START key is pressed

• Ensure that the telephone cord is connected properly.

form READY display.)

• Plug another telephone into the phone jack to check the socket.

The numbers stored in the SPEED SEND

• Make sure the numbers are stored in the memory correctly. To print Speed Send list

memory do not dial correctly.

press SETUP, then press MENU button to select the PRINT REPORT feature. Press

 

the OPTIONS button to select the SPEED SEND LIST. Press START to print.

The document does not feed into the

• Make sure the document is not wrinkled or folded and is not too thick or too thin.

machine.

• Make sure that the cover is firmly closed.

Incoming faxes are not received

• Make sure that the A1500 FAX RECEIVE mode is not set to TEL. The current receive

automatically.

mode is displayed in the upper right corner of the LCD panel.

 

• Make sure the extension phone is on the hook properly.

 

• Check to see if there is paper in the paper input tray.

 

• Insufficient memory to receive fax. – (See Memory To Print, Memory Full in “Fax

 

Messages.”)

Faxes can not be received manually.

•Press START twice on the A1500 control panel, or *9* on the EXT phone, before you hang up the handset.

The machine will not send a fax.

• Make sure the document is loaded face down.

 

• Check the machine you are sending to for problems.

Incoming faxes are incomplete or contain

• The machine sending you the fax may be faulty.

blank spaces.

• A noisy phone line can cause line errors.

 

• Make a copy to check your machine.

 

• The cartridge may be running out of ink. See “Print Quality Problems.”

Spots on incoming faxes.

• Check the phone for line noise.

 

• Run a printer self test to be sure the print head is clean. See “Print Quality Problems.”

You are receiving poor quality faxes.

• The machine sending you a fax may have a dirty scan glass.

 

• Check the phone for line noise.

Stretched words on incoming faxes.

• The machine sending you the fax had a temporary document jam.

There are vertical lines or stripes on copies or

• Check your scan glass. It may need to be cleaned. See the Maintaining Your A1500

documents you send.

chapter.

The machine dials a number, but fails to make

• The fax machine you are trying to reach may be turned off, out of paper, or cannot

a connection with another fax machine.

answer incoming calls.

Pages have a small strip of text printed at the

• You may have selected the wrong paper size setting. See the “Loading Different Size

top with a large blank area below.

Paper” section.

Losing characters on the bottom edge of the

• Set AUTO REDUCTION ON. This control is located in the A1500 Settings Utility on

page.

the FAX tab.

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Contents Page Page Contents Page Text Conventions in This Guide Using This GuideSpecial Messages Locating HelpPage Getting Started Box ContentsUnpack the Box Purchase SeparatelyChoose a Location for the A1500 Set Up the Document TraysPrepare the A1500 for Use Document Exit TrayInstall the Ink Cartridges Connect the AC Power CordCheck Phone Line Connect the Telephone Line CordConnect the USB Printer Cable Load PaperPage System Requirements Compaq A1500 Software InstallationDescription of Programs and Drivers Click Start Run Installing the SoftwareControl Panel Features Compaq A1500 Controls and FeaturesControl Locations and Functions Control PanelRear View Rear View FeaturesUsing the A1500 Monitor Program Common ProceduresSetting the Date and Time Changing Default SettingsSetting the Date and Time using the Settings Utility Setting the Date and Time using the A1500Printing Reports Changing Print Cartridges using the A1500 Changing Print Cartridges using your ComputerClick the Install/Change Cartridges button Changing Print CartridgesAligning Print Cartridges Aligning Print Cartridges using the ComputerAligning Print Cartridges using the A1500 Cleaning the Cartridges using the Computer Cleaning Print CartridgesCleaning the Cartridges using the A1500 A1500 All-In-One Compaq A1500 Control ProgramWiping the Print Nozzles Installing and Using the Photo CartridgeChecking the Cartridge Cleaning Printout Printing on Envelopes Loading Different Sized PaperInserting an envelope Calibrating the ScannerMenu Options Description Front Control Panel Setup ButtonSetup Button Accessing the Settings Utility Using the Compaq A1500 Settings UtilitySettings Utility Overview Fax Settings Print SettingsAdvanced Fax Settings Speed Send Groups Speed Send SettingsSpeed Send Addresses Copy Settings Scan To Menu Scan SettingsScan To User Folder Scan To EmailControl Form Settings Page Control Form Using a Control FormOverview Printing a Control FromUsing the Control Form to Fax Using the Control Form to CopyUsing the Control Form to Scan Printing a Document PrintingChanging the Printer Properties Job FinishingDocument/Quality PaperAdvanced StatusAbout OptionsCartridges Page Faxing Sending a Fax Using the Control PanelPreparing Documents for Faxing Loading the DocumentsAdvanced Fax Features Advanced Faxing FeaturesSpeed Sending Faxes as Email Speed SendingOn Hook Dialing OHD Redial Confirming TransmissionAutomatic Redial Receiving a FaxCanceling Fax Forwarding Fax Forwarding using the Settings UtilityFax Forwarding Fax Forwarding with the Control PanelDisabled Using the Compaq Control Form to FaxDetermining the Fax Forward Mode Copying Advanced Copy Features Advanced Copy FeaturesScanning Overview ScanningPreparing Documents for Scanning ScanningScanning with the Compaq Control Form Scan to ApplicationsScanning with the Computer Menu Options Advanced Scan FeaturesAdvanced Scanning Page Cleaning the Cartridge Carrier Cleaning the Document ScannerMaintaining Your A1500 Replacing the Document Separator PadPage Sharing a Telephone Line with Other Devices Alternate SetupsUsing the A1500 Extension Feature Devices and Connections Connecting and Configuring EquipmentA1500 and Telephone optional A1500 Fax Receive Mode SelectionsA1500 Answering Machine and Telephone A1500 Computer Modem Internal or External and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Clearing Document and Paper Jams Basic TroubleshootingClearing a Document Jam Clearing a Paper JamGeneral Error Messages Error MessagesDocument OUT, Please Wait Fax MessagesCopy Messages Scan Messages Control Form Messages SYMPTOM/MESSAGE CauseSymptom Solution Correcting ProblemsFax Problems Print Quality Problems Symptom Printing and Copying ProblemsPaper Feeding Problems Scanning and Copying Problems Federal Communication Commission Notice Regulatory and Safety NoticesPower Cords SafetyEuropean Union Notice Regulations Governing the Use of ModemsCanadian Regulations Governing the Use of Modems General Precautions for Compaq ProductsTelephone Consumer Protection Act Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7
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