Compaq A1500 warranty Paper Feeding Problems

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	Paper Feeding Problems

Symptom	Solution
Paper is jammed	• Clear the paper jam. See section, “Clearing Document And Paper Jams.”
Paper sticks together.	• Make sure there is not too much paper in the paper input tray.
	• Make sure you are using the correct type of paper.
	• Fan the paper to allow some air between the sheets.
	• Humid conditions may cause some paper to stick together.
Paper fails to feed.	• Make sure there is not too much paper in the paper input tray.
	• Some types of paper may require more than one sheet of paper to be loaded in the
	input tray to feed correctly.
	• Make sure that the envelope guide is not in the install position.
	• Remove any obstructions from inside the printer.
	• Press Form Feed to retry.
Multiple sheets of paper fed.	• Make sure there is not too much paper in the paper input tray.
	• Load paper of only one type, size, and weight.
	• Do not force paper down into the printer when loading.
	• If multiple sheets have caused a paper jam, clear the paper jam.
Paper skews or buckles in the paper bin.	• Make sure there is not too much paper in the paper input tray.
	• Make sure the paper guide does not push the paper and cause it to bow.
	• Make sure you are using the correct type of paper.
	• Do not force paper down into the printer when loading.
	• Make sure that the right side of the paper is aligned with the right edge of the feeder
	and the left paper guide is set against the left side of the paper.
	• Make sure that the envelope guide is not in the envelope position.
Envelopes skew or fail to feed correctly in the	• Make sure that the paper guide is against the left side of the envelopes.
paper bin.
Transparencies stick together in the paper	• Use only transparencies designed for Inkjet Printers.
exit.	• Remove each transparency as it exits from the printer.

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Contents Page Page Contents Page Using This Guide Text Conventions in This GuideSpecial Messages Locating HelpPage Box Contents Getting StartedUnpack the Box Purchase SeparatelySet Up the Document Trays Choose a Location for the A1500Prepare the A1500 for Use Document Exit TrayConnect the AC Power Cord Install the Ink CartridgesConnect the Telephone Line Cord Check Phone LineLoad Paper Connect the USB Printer CablePage System Requirements Compaq A1500 Software InstallationDescription of Programs and Drivers Installing the Software Click Start RunCompaq A1500 Controls and Features Control Panel FeaturesControl Locations and Functions Control PanelRear View Features Rear ViewCommon Procedures Using the A1500 Monitor ProgramChanging Default Settings Setting the Date and TimeSetting the Date and Time using the Settings Utility Setting the Date and Time using the A1500Printing Reports Changing Print Cartridges using your Computer Changing Print Cartridges using the A1500Click the Install/Change Cartridges button Changing Print CartridgesAligning Print Cartridges Aligning Print Cartridges using the ComputerAligning Print Cartridges using the A1500 Cleaning Print Cartridges Cleaning the Cartridges using the ComputerCleaning the Cartridges using the A1500 A1500 All-In-One Compaq A1500 Control ProgramWiping the Print Nozzles Installing and Using the Photo CartridgeChecking the Cartridge Cleaning Printout Loading Different Sized Paper Printing on EnvelopesCalibrating the Scanner Inserting an envelopeMenu Options Description Front Control Panel Setup ButtonSetup Button Accessing the Settings Utility Using the Compaq A1500 Settings UtilitySettings Utility Overview Print Settings Fax SettingsAdvanced Fax Settings Speed Send Groups Speed Send SettingsSpeed Send Addresses Copy Settings Scan Settings Scan To MenuScan To User Folder Scan To EmailControl Form Settings Page Using a Control Form Control FormOverview Printing a Control FromUsing the Control Form to Fax Using the Control Form to CopyUsing the Control Form to Scan Printing Printing a DocumentChanging the Printer Properties Job FinishingPaper Document/QualityAdvanced StatusAbout OptionsCartridges Page Sending a Fax Using the Control Panel FaxingPreparing Documents for Faxing Loading the DocumentsAdvanced Faxing Features Advanced Fax FeaturesSpeed Sending Faxes as Email Speed SendingOn Hook Dialing OHD Confirming Transmission RedialAutomatic Redial Receiving a FaxFax Forwarding using the Settings Utility Canceling Fax ForwardingFax Forwarding Fax Forwarding with the Control PanelDisabled Using the Compaq Control Form to FaxDetermining the Fax Forward Mode Copying Advanced Copy Features Advanced Copy FeaturesScanning Scanning OverviewPreparing Documents for Scanning ScanningScanning with the Compaq Control Form Scan to ApplicationsScanning with the Computer Menu Options Advanced Scan FeaturesAdvanced Scanning Page Cleaning the Document Scanner Cleaning the Cartridge CarrierMaintaining Your A1500 Replacing the Document Separator PadPage Sharing a Telephone Line with Other Devices Alternate SetupsUsing the A1500 Extension Feature Connecting and Configuring Equipment Devices and ConnectionsA1500 Fax Receive Mode Selections A1500 and Telephone optionalA1500 Answering Machine and Telephone A1500 Computer Modem Internal or External and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Basic Troubleshooting Clearing Document and Paper JamsClearing a Document Jam Clearing a Paper JamError Messages General Error MessagesFax Messages Document OUT, Please WaitCopy Messages Scan Messages SYMPTOM/MESSAGE Cause Control Form MessagesSymptom Solution Correcting ProblemsFax Problems Print Quality Problems Printing and Copying Problems SymptomPaper Feeding Problems Scanning and Copying Problems Regulatory and Safety Notices Federal Communication Commission NoticeSafety Power CordsEuropean Union Notice Regulations Governing the Use of ModemsCanadian Regulations Governing the Use of Modems General Precautions for Compaq ProductsTelephone Consumer Protection Act Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7