Compaq A1500 warranty Printing and Copying Problems, Symptom

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Printing and Copying Problems

Symptom

Solution

Printer is on, but nothing prints.

•The printer may be improperly connected to the computer. Check the cable connections at the All-In-One and at the computer.

	• Make sure that the printer cable is a standard USB cable.
	• The USB cable may be defective. Try another cable.
	• Make sure your application has the A1500 selected as the default printer.
	• Make sure there is paper in the paper input tray.
	• Make sure that the paper path is not blocked.
Printer seems to be printing, but no	• Be sure the tape covering the nozzle of the print cartridge has been removed.
characters are printing.	• The print cartridge may be out of ink.
Unexpected characters print or characters are	• Make sure that your application has the A1500 selected as the default printer.
missing.	• Check the USB cable connections.
	• The print head may need to be cleaned. See “Cleaning Print Cartridges” section.
Printer prints very slowly.	• You may be using “High” print quality. Adjust your Print Quality settings to NORMAL
	or DRAFT.
	• Graphics print more slowly than text.
	• Color prints more slowly than black.
	• Special media prints more slowly than plain paper.
	• If printing in black, make sure the photo cartridge is not installed.
	• Open applications affect print speed. Close other running programs if they are not
	required.
The Control Panel does not respond.	• Unplug the A1500 power cord, then plug it back in.
Making a local copy at 100% does not print on	• The A1500 does not know the paper size that is loaded in the printer output tray.
a single sheet although the same size paper	Press Setup, use the menu key to select the Paper Size menu. Press the Options
is in the paper input tray.	button until the correct paper size (letter, legal, A4) is displayed.
Page does not print.	• Complicated page formats may not be printable on the printer. Too many fonts and/or
	complex graphics can cause this problem. Simplify your page.

The A1500 does not respond.

•Unplug the A1500’s USB cable for at least 10 seconds, then reconnect.

•Unplug the A1500 power cord, then plug back in.

•Restart Windows.

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Contents Page Page Contents Page Locating Help Using This GuideText Conventions in This Guide Special MessagesPage Purchase Separately Box ContentsGetting Started Unpack the BoxDocument Exit Tray Set Up the Document TraysChoose a Location for the A1500 Prepare the A1500 for UseInstall the Ink Cartridges Connect the AC Power CordCheck Phone Line Connect the Telephone Line CordConnect the USB Printer Cable Load PaperPage Description of Programs and Drivers Compaq A1500 Software InstallationSystem Requirements Click Start Run Installing the SoftwareControl Panel Compaq A1500 Controls and FeaturesControl Panel Features Control Locations and FunctionsRear View Rear View FeaturesUsing the A1500 Monitor Program Common ProceduresSetting the Date and Time using the A1500 Changing Default SettingsSetting the Date and Time Setting the Date and Time using the Settings UtilityPrinting Reports Changing Print Cartridges Changing Print Cartridges using your ComputerChanging Print Cartridges using the A1500 Click the Install/Change Cartridges buttonAligning Print Cartridges using the A1500 Aligning Print Cartridges using the ComputerAligning Print Cartridges A1500 All-In-One Compaq A1500 Control Program Cleaning Print CartridgesCleaning the Cartridges using the Computer Cleaning the Cartridges using the A1500Checking the Cartridge Cleaning Printout Installing and Using the Photo CartridgeWiping the Print Nozzles Printing on Envelopes Loading Different Sized PaperInserting an envelope Calibrating the ScannerSetup Button Front Control Panel Setup ButtonMenu Options Description Settings Utility Overview Using the Compaq A1500 Settings UtilityAccessing the Settings Utility Fax Settings Print SettingsAdvanced Fax Settings Speed Send Addresses Speed Send SettingsSpeed Send Groups Copy Settings Scan To Email Scan SettingsScan To Menu Scan To User FolderControl Form Settings Page Printing a Control From Using a Control FormControl Form OverviewUsing the Control Form to Scan Using the Control Form to CopyUsing the Control Form to Fax Job Finishing PrintingPrinting a Document Changing the Printer PropertiesStatus PaperDocument/Quality AdvancedCartridges OptionsAbout Page Loading the Documents Sending a Fax Using the Control PanelFaxing Preparing Documents for FaxingAdvanced Fax Features Advanced Faxing FeaturesOn Hook Dialing OHD Speed SendingSpeed Sending Faxes as Email Receiving a Fax Confirming TransmissionRedial Automatic RedialFax Forwarding with the Control Panel Fax Forwarding using the Settings UtilityCanceling Fax Forwarding Fax ForwardingDetermining the Fax Forward Mode Using the Compaq Control Form to FaxDisabled Copying Advanced Copy Features Advanced Copy FeaturesScanning ScanningScanning Overview Preparing Documents for ScanningScanning with the Computer Scan to ApplicationsScanning with the Compaq Control Form Advanced Scanning Advanced Scan FeaturesMenu Options Page Replacing the Document Separator Pad Cleaning the Document ScannerCleaning the Cartridge Carrier Maintaining Your A1500Page Using the A1500 Extension Feature Alternate SetupsSharing a Telephone Line with Other Devices Devices and Connections Connecting and Configuring EquipmentA1500 Computer Modem Internal or External and Telephone A1500 Fax Receive Mode SelectionsA1500 and Telephone optional A1500 Answering Machine and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Clearing a Paper Jam Basic TroubleshootingClearing Document and Paper Jams Clearing a Document JamGeneral Error Messages Error MessagesDocument OUT, Please Wait Fax MessagesCopy Messages Scan Messages Control Form Messages SYMPTOM/MESSAGE CauseFax Problems Correcting ProblemsSymptom Solution Print Quality Problems Symptom Printing and Copying ProblemsPaper Feeding Problems Scanning and Copying Problems Federal Communication Commission Notice Regulatory and Safety NoticesRegulations Governing the Use of Modems SafetyPower Cords European Union NoticeTelephone Consumer Protection Act General Precautions for Compaq ProductsCanadian Regulations Governing the Use of Modems Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7