Compaq A1500 warranty Scanning and Copying Problems

Page 69

Scanning and Copying Problems

Symptom

Solution

Cannot scan a document into memory.

•Make sure you load the document to be scanned into the document tray.

•Clear the problem that is preventing received documents that are stored in the memory from printing, i.e. low black ink or a paper jam.

•If there are any outgoing faxes stored in the memory waiting to be sent, print out the received documents that are stored in memory.

Scanning very slowly.	• Graphics are scanned more slowly than text and color is slower than black. Increasing
	resolution will slow scanning.
	• Adding more memory to the computer can dramatically improve scanning speed,
	especially for higher resolution color images. If there is a lot of disk activity when
	scanning is the only application running on the computer, this is a good indication that
	additional memory is needed.
“There is no document or the document is	• Insert the document properly and push it down until the A1500 grips the document.
loaded improperly. Insert the document
properly and try again,” message appears on
the screen.

“Scanner is busy receiving or printing data. When the current job is completed, try again,” message appears on the screen.

•Your scanner may be busy with a copying or faxing job. When the current job is completed, try again.

“The scanner driver is not installed or an operation environment is not set up properly. Reinstall the scanner driver and try again,” message appears on the screen.

•Make sure that the application selects the Compaq A1500 Scanner as the Twain Scanner

•Reinstall the scanner driver by re-installing the A1500 software.

“Port is disabled. Check if the port is properly	• I/O errors can occur during scanning. Check the cable and cable connections.
connected, or power is on. Then restart your
computer,” message appears on the screen.

“Port is disabled. Check if the port is properly connected, power is on, scanner is not busy,” message appears on the screen.

•The printer cable may be improperly connected or the power may be turned off. Check the cable. Make sure the power is turned on.

Vertical black line or strip over the entire length of the scan or copy.

•Contaminated scanner lens. See the Maintaining Your A1500 chapter for cleaning instructions.

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Contents Page Page Contents Page Text Conventions in This Guide Using This GuideSpecial Messages Locating HelpPage Getting Started Box ContentsUnpack the Box Purchase SeparatelyChoose a Location for the A1500 Set Up the Document TraysPrepare the A1500 for Use Document Exit TrayInstall the Ink Cartridges Connect the AC Power CordCheck Phone Line Connect the Telephone Line CordConnect the USB Printer Cable Load PaperPage Compaq A1500 Software Installation Description of Programs and DriversSystem Requirements Click Start Run Installing the SoftwareControl Panel Features Compaq A1500 Controls and FeaturesControl Locations and Functions Control PanelRear View Rear View FeaturesUsing the A1500 Monitor Program Common ProceduresSetting the Date and Time Changing Default SettingsSetting the Date and Time using the Settings Utility Setting the Date and Time using the A1500Printing Reports Changing Print Cartridges using the A1500 Changing Print Cartridges using your ComputerClick the Install/Change Cartridges button Changing Print CartridgesAligning Print Cartridges using the Computer Aligning Print Cartridges using the A1500Aligning Print Cartridges Cleaning the Cartridges using the Computer Cleaning Print CartridgesCleaning the Cartridges using the A1500 A1500 All-In-One Compaq A1500 Control ProgramInstalling and Using the Photo Cartridge Checking the Cartridge Cleaning PrintoutWiping the Print Nozzles Printing on Envelopes Loading Different Sized PaperInserting an envelope Calibrating the ScannerFront Control Panel Setup Button Setup ButtonMenu Options Description Using the Compaq A1500 Settings Utility Settings Utility OverviewAccessing the Settings Utility Fax Settings Print SettingsAdvanced Fax Settings Speed Send Settings Speed Send AddressesSpeed Send Groups Copy Settings Scan To Menu Scan SettingsScan To User Folder Scan To EmailControl Form Settings Page Control Form Using a Control FormOverview Printing a Control FromUsing the Control Form to Copy Using the Control Form to ScanUsing the Control Form to Fax Printing a Document PrintingChanging the Printer Properties Job FinishingDocument/Quality PaperAdvanced StatusOptions CartridgesAbout Page Faxing Sending a Fax Using the Control PanelPreparing Documents for Faxing Loading the DocumentsAdvanced Fax Features Advanced Faxing FeaturesSpeed Sending On Hook Dialing OHDSpeed Sending Faxes as Email Redial Confirming TransmissionAutomatic Redial Receiving a FaxCanceling Fax Forwarding Fax Forwarding using the Settings UtilityFax Forwarding Fax Forwarding with the Control PanelUsing the Compaq Control Form to Fax Determining the Fax Forward ModeDisabled Copying Advanced Copy Features Advanced Copy FeaturesScanning Overview ScanningPreparing Documents for Scanning ScanningScan to Applications Scanning with the ComputerScanning with the Compaq Control Form Advanced Scan Features Advanced ScanningMenu Options Page Cleaning the Cartridge Carrier Cleaning the Document ScannerMaintaining Your A1500 Replacing the Document Separator PadPage Alternate Setups Using the A1500 Extension FeatureSharing a Telephone Line with Other Devices Devices and Connections Connecting and Configuring EquipmentA1500 and Telephone optional A1500 Fax Receive Mode SelectionsA1500 Answering Machine and Telephone A1500 Computer Modem Internal or External and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Clearing Document and Paper Jams Basic TroubleshootingClearing a Document Jam Clearing a Paper JamGeneral Error Messages Error MessagesDocument OUT, Please Wait Fax MessagesCopy Messages Scan Messages Control Form Messages SYMPTOM/MESSAGE CauseCorrecting Problems Fax ProblemsSymptom Solution Print Quality Problems Symptom Printing and Copying ProblemsPaper Feeding Problems Scanning and Copying Problems Federal Communication Commission Notice Regulatory and Safety NoticesPower Cords SafetyEuropean Union Notice Regulations Governing the Use of ModemsGeneral Precautions for Compaq Products Telephone Consumer Protection ActCanadian Regulations Governing the Use of Modems Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7