Compaq A1500 warranty General Error Messages

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Error Messages

Occasionally the A1500 may display an error message on the Control Panel’s Liquid Crystal Display (LCD) screen. Often, the error can be easily resolved and the current task can be completed. The following table lists the error messages you may encounter, the most probable cause, and a simple solution.

General Error Messages

SYMPTOM/MESSAGE	CAUSE	SOLUTION
“ADD PAPER THEN PRESS FORM FEED”	• No paper detected in the paper input	• Load paper in the paper input tray then
	tray.	press Form Feed.
	• Paper in paper input tray but not	• Remove paper, check that sheets are in
	feeding into printer.	good condition and not stuck together.
		Replace paper and retry, then press
		Form Feed.
“CHANGE BLACK INK”	All-In-One detects that the ink cartridge is	Replace the Black ink cartridge. Replacing
Received faxes are stored to memory, not	empty.	the Black ink cartridge and selecting NEW
printed.		BLACK CARTRIDGE will reset the ink
		monitoring system and print any faxes in
		memory. (Note that if you keep the old
		cartridge installed and tell the system you
		have installed new cartridges, you may get
		some more pages printed but you will defeat
		the ink management system and may lose
		incoming faxes.)
“CLR DOCUMENT JAM”	A document jam or a very long document	Open the cover and remove document or
	was scanned.	jam.
“REMOVE PAPER JAM THEN PRESS	Paper jam occurred in printer paper path.	Clear paper jam then press CLEAR/STOP.
CLEAR”		See “Clear Paper Jam” instructions.
“MEMORY TO PRINT”	A copy collate or incoming fax is in memory	A copy job will complete when printer
	while the printer is busy.	becomes available.
“CARTRIDGES?”	No cartridges detected in the A1500.	Open covers and install cartridges then
		close covers. Press OPTIONS button until
		the appropriate message displays.
		If you are replacing cartridges that were
		previously in use, then select NONE
		CHANGED, NEW LEFT, NEW RIGHT or
		NEW BOTH. Next press the START button.
		Answer any additional questions by
		pressing OPTIONS until correct answer
		appears, then press START.
“ADD RIGHT CART.”	Cartridge did not detect one of the cartridge	Move cartridge carriage to load position by
“ADD LEFT CART.”	locations.	pressing SETUP->MENU->START. Open
		covers and install or reinstall the indicated
		cartridge. Close covers. Press OPTIONS
		button until the appropriate message
		displays.
		If you are replacing cartridges that were
		previously in use, then select NONE
		CHANGED, NEW LEFT, NEW RIGHT or
		NEW BOTH. Next, press the START button.
		Answer any additional questions by
		pressing OPTIONS until the correct answer
		appears, then press START.

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Contents Page Page Contents Page Using This Guide Text Conventions in This GuideSpecial Messages Locating HelpPage Box Contents Getting StartedUnpack the Box Purchase SeparatelySet Up the Document Trays Choose a Location for the A1500Prepare the A1500 for Use Document Exit TrayConnect the AC Power Cord Install the Ink CartridgesConnect the Telephone Line Cord Check Phone LineLoad Paper Connect the USB Printer CablePage Compaq A1500 Software Installation Description of Programs and DriversSystem Requirements Installing the Software Click Start RunCompaq A1500 Controls and Features Control Panel FeaturesControl Locations and Functions Control PanelRear View Features Rear ViewCommon Procedures Using the A1500 Monitor ProgramChanging Default Settings Setting the Date and TimeSetting the Date and Time using the Settings Utility Setting the Date and Time using the A1500Printing Reports Changing Print Cartridges using your Computer Changing Print Cartridges using the A1500Click the Install/Change Cartridges button Changing Print CartridgesAligning Print Cartridges using the Computer Aligning Print Cartridges using the A1500Aligning Print Cartridges Cleaning Print Cartridges Cleaning the Cartridges using the ComputerCleaning the Cartridges using the A1500 A1500 All-In-One Compaq A1500 Control ProgramInstalling and Using the Photo Cartridge Checking the Cartridge Cleaning PrintoutWiping the Print Nozzles Loading Different Sized Paper Printing on EnvelopesCalibrating the Scanner Inserting an envelopeFront Control Panel Setup Button Setup ButtonMenu Options Description Using the Compaq A1500 Settings Utility Settings Utility OverviewAccessing the Settings Utility Print Settings Fax SettingsAdvanced Fax Settings Speed Send Settings Speed Send AddressesSpeed Send Groups Copy Settings Scan Settings Scan To MenuScan To User Folder Scan To EmailControl Form Settings Page Using a Control Form Control FormOverview Printing a Control FromUsing the Control Form to Copy Using the Control Form to ScanUsing the Control Form to Fax Printing Printing a DocumentChanging the Printer Properties Job FinishingPaper Document/QualityAdvanced StatusOptions CartridgesAbout Page Sending a Fax Using the Control Panel FaxingPreparing Documents for Faxing Loading the DocumentsAdvanced Faxing Features Advanced Fax FeaturesSpeed Sending On Hook Dialing OHDSpeed Sending Faxes as Email Confirming Transmission RedialAutomatic Redial Receiving a FaxFax Forwarding using the Settings Utility Canceling Fax ForwardingFax Forwarding Fax Forwarding with the Control PanelUsing the Compaq Control Form to Fax Determining the Fax Forward ModeDisabled Copying Advanced Copy Features Advanced Copy FeaturesScanning Scanning OverviewPreparing Documents for Scanning ScanningScan to Applications Scanning with the ComputerScanning with the Compaq Control Form Advanced Scan Features Advanced ScanningMenu Options Page Cleaning the Document Scanner Cleaning the Cartridge CarrierMaintaining Your A1500 Replacing the Document Separator PadPage Alternate Setups Using the A1500 Extension FeatureSharing a Telephone Line with Other Devices Connecting and Configuring Equipment Devices and ConnectionsA1500 Fax Receive Mode Selections A1500 and Telephone optionalA1500 Answering Machine and Telephone A1500 Computer Modem Internal or External and TelephoneA1500, Computer Modem, Answering Machine, and Telephone Basic Troubleshooting Clearing Document and Paper JamsClearing a Document Jam Clearing a Paper JamError Messages General Error MessagesFax Messages Document OUT, Please WaitCopy Messages Scan Messages SYMPTOM/MESSAGE Cause Control Form MessagesCorrecting Problems Fax ProblemsSymptom Solution Print Quality Problems Printing and Copying Problems SymptomPaper Feeding Problems Scanning and Copying Problems Regulatory and Safety Notices Federal Communication Commission NoticeSafety Power CordsEuropean Union Notice Regulations Governing the Use of ModemsGeneral Precautions for Compaq Products Telephone Consumer Protection ActCanadian Regulations Governing the Use of Modems Page Page Index Index-2 Index-3 Index-4 Index-5 Index-6 Index-7