Powerware FE/QFE UPS manual 852--3030, Service and Support

Service and Support

If you have any questions or problems with the UPS, call your Local Distributor or the Help Desk at one of the following telephone numbers and ask for a UPS technical representative.

In the United States:	1-800-28309706-5737or1-608-565-2100
Europe, Middle East, Africa:	44175608700
Asia:	852--3030
Australia:	+61-3--5022

Please have the following information ready when you call the Help

Desk:

:Model number

:Serial number

:Version number (if available)

:Date of failure or problem

:Symptoms of failure or problem

:Customer return address and contact information

If repair is required, you will be given a Returned Material Authorization (RMA) Number. This number must appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for all warrantied units.

NOTE For critical applications, immediate replacement may be available. Call the

Help Desk for the dealer or distributor nearest you.

66 Powerware® FERRUPS FE/QFE UPS (500 VA–18 kVA) User’s Guide : Rev A www.powerware.com