AT&T
585-350-812
manual
Conversant VIS Adjunct Switch Application Interface
Install
Asai Administration
Vi Issue 1 October
Ipci Switch Settings
Enhanced Customer Service
Feature Packages
Page 1
585-350-812
Issue 1 October, 1993
Conversant VIS
Adjunct Switch Application
Interface
Graphics ©
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Contents
Conversant VIS Adjunct Switch Application Interface
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Contents
Asai Administration
Asai Script Builder Actions
Vi Issue 1 October
Asai Overview
Asai Voice Response Applications
System Monitor Voice Channels
Page
Asai Routing Application route.pic
Routing Applications
Data Screen Delivery Applications
Data Screen Delivery Applications gateway.pic
Page
Enhanced Customer Service
Advantages Using the VIS Asai Feature
Reduced Cost of Doing Business
Asai Overview
Asai Application Planning Design
Asai Application Planning Design Overview
VIS Script Design
Asai Voice Script Design
Page
Routing Script Design
Page
Monitoring Script Design
Page
VIS-to-Agent Transfers
Page
Agent-to-Agent Transfers
Page
Blind Transfer
Page
Consult Transfer
Page
Page
Host Application Planning and Design
Routing Application Considerations
Asai Voice Response Application Considerations
Data Screen Delivery Application Considerations
Page
Communications System Planning
Call Center Operations Planning
Page
Installation Overview
Asai Installation
Prerequisites for Asai Installation
Typical Hardware Architecture
Asai Hardware Architecture
Base RAM Address Selection Switches
Installing Asai Hardware
Ipci Switch Settings
Conversant VIS
Installing Asai Software
Control and ALT
Removing the Asai Software
Asai Administration Overview
Asai Administration
Voice System Administration
Feature Packages
Asai Administration Screen
Change a Channel Entry
Channel Administration
Page
Page
Add Channel Entry Screen achannel.ps
Add Channel Entry
Change Channel Entry Screen
Change Channel Entry
Remove Channel Entry
Virtual Channel Administration
Page
Page
Diagnose Ipci Board Screen
Diagnose Ipci Board
Domain Administration
Domain Administration
Page
Page
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10. Add Domain Entry Screen
Add Domain Entry
Remove Domain Entry
Change Domain Entry
Initialize Ipci Board
Initialize Ipci Board
Asai Parameters
Parameter Administration
Page
Trace Detail Display
14. Show Asai Software Version Screen version.ps
Show Asai Software Version
Show Status of Asai Link
Show Status Asai Link
Show Status Asai Link Displays
Take Ipci Board Off-line
Take Ipci Board Off-line
Asai Administration
Administering Asai
Administering the VIS ACD Split Domain
Administering the Lines
Page
Administering the VIS Agent Lines
Page
Administering Asai
Asai Script Builder Actions Overview
Asai Script Builder Actions
Define ACallinfo Form Screen defacall.ps
Defining ACallinfo
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Defining AEvent
Define AEvent From Screen
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AEvent Return Field Value Meaning Return Value Explanation
Connect Route Abnormal Abandon Request Route END
AEvent Fields Input/Output Required? Field Type Field Size
Defining ARouteSel
Define ARouteSel Form Screen defroute.ps
Page
Defining ATran
Deind ATran Form Screen deftran.ps
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ATran Fields Input/Output Required? Field Type Field Size
Sample Scripts Overview
Sample Scripts
Sample Asai Voice Script
Page
Sample Routing Script
Modify Table
Sample Monitoring Script
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Page
Asai Performance Performance Overview
Data Screen Delivery
Voice Response Integration
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