ASAI Script Builder Actions
The “Split Extension” field is used only for direct agent calls. This field contains either a number or the name of a field which contains a number identifying a valid ACD split. The Split Extension may be up to 5 digits in length. If the Split Exten- sion field is used, the call is treated as a direct agent call and routed to the agent identified in the Destination Number field via the split identified in the Split Exten- sion field. If the Split Extension field contains no digits (null value), then the call is treated as a normal call rather than a direct agent call. An empty split extension is entered by leaving the field blank as opposed to entering “ “.
The “Priority Call” field indicates whether the call is to be delivered as a regular or priority call. This field must contain either “Yes” or “No” or a field name which may contain either of these two values. Enter “Yes” if you want the call delivered as a priority call. Enter “No” if you want the call delivered as a regular call. If “Yes” is not specified in this field, the call is delivered as a regular call.
The “Routing ID” field contains a unique number which identifies the call being routed. The Routing ID must match the Routing ID previously retrieved in the A_Event action.
The “Cause Value” field returns an error cause if the route select is not successful. Note that the error cause is returned if the Return Field contains a value of
The “Return Field” contains a return code indicating whether the action was suc- cessful. If the A_RouteSel action is successful, it returns a number greater than or equal to zero. If A_RouteSel is unsuccessful, it returns one of the following val- ues:
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■“53” — Bad Routing ID. The Routing ID specified in A_RouteSel is invalid. Check to make sure that the same Routing ID received from ROUTE REQUEST Event is used in the A_RouteSel action.