ASAI Script Builder Actions
Each of the fields in the Define A_Tran screen must contain a field name or con- stant which returns the following information. Refer to Table
!CAUTION:
You should specify only ‘num’ field types for those fields in the Define
A_Tran screen that return numbers, that is, specify ‘num’ fields or constants for those fields that are of type ‘num.’
The “Destination Number” field contains either a number or the name of a field which contains a number indicating where the call is to be transferred. The Desti- nation Number must be a valid extension number (for example, ACD hunt group extension, VDN, or station) or external address (for example, Direct Distance Dial- ing Number). The Destination Number may be up to 20 digits in length. If calls will be transferred to a number that is not on the switch, the Destination Number may contain a Trunk Access Code or Automatic Alternate Routing/Automatic Route Selection.
The “Split Extension” field is used only for direct agent calls. This field contains either a number or the name of a field which contains a number identifying a valid ACD split. The Split Extension may be up to 5 digits in length. If the Split Exten- sion field is used, the call is treated as a direct agent call and transferred to the agent identified in the Destination Number field via the split identified in the Split Extension field. If the Split Extension field contains no digits (null value), then the call is treated as a normal call rather than a direct agent call. An empty split extension is entered by leaving the field blank as opposed to entering “ “.
The “Priority Call” field indicates whether the call is to be delivered as a regular or priority call. This field must contain either “Yes” or “No” or a field name which may contain either of these two values. Enter “Yes” if you want the call delivered as a priority call. Enter “No” if you want the call delivered as a regular call. If “Yes” is not specified in this field, the call is delivered as a regular call.
The “VIS Data” field contains up to 20 characters of any type of information that is saved and later used by the A_Event action. The data provided in this field is sent in the VIS Data field that appears in all messages received by the A_Event action for the transferred call, provided that the call is reported on either a CTL, VDN, or ACD type domain for the