AT&T 585-350-812 manual Sample Monitoring Script

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Sample Monitoring Script

Following is an example of an ASAI monitoring script that has been developed with the A_Event action.

start:

#This is a sample monitoring script making use of the A_Event action.

#This script would be given, via administration, a “VDN”,

#“ACD”, or “CTL” type designation. This script would be used to

#receive information about monitored calls and pass this

#information to a host. In this type of scenario, the A_Event

#action can be used to receive CONNECT, ABANDON, and END events

#(no ROUTE REQUEST events are received). In this example, a subset of

#the information available in CONNECT events is passed to a host

#via the 3270 interface.

#

#It is assumed here that the Transaction Base Screen for the

#host application is called “connect_data”. This screen is assumed

#to contain fields that are used for transmitting data obtained

#through A_Event. When the host receives the filled screen, it

#responds by sending a different screen, conveniently named

#the “verify” screen. The “verify” screen is then sent back

#with the key, PF3, to obtain the Transaction Base Screen,

#“connect_data”, again.

#

begin_loop:

#

HOST_UP: Event_start:

1.External Action: A_Event Connected_Number: connect_num

Calling_Party_Number: calling_num

Called_Party_Number: called_num

Switch_Data: switch_data

Trunk_Group_Id: trunk_id

Call_Id: call_id

Other_Call_Id: ocall_id

LAI_Display_Info: lai_info

VIS_Data: vis_data

Routing_ID: route_id

Return Field: event_ret

#Check to make sure a CONNECT was received since we don’t care about

#ABANDON’s and END’s in this example application. If a CONNECT

#was not received, go back and get the next event.

#

A-6

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview System Monitor Voice Channels Asai Voice Response ApplicationsPage Routing Applications Asai Routing Application route.picData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Advantages Using the VIS Asai Feature Enhanced Customer ServiceReduced Cost of Doing Business Asai Overview Asai Application Planning Design Overview Asai Application Planning DesignVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Asai Voice Response Application Considerations Routing Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Asai Installation Installation OverviewPrerequisites for Asai Installation Asai Hardware Architecture Typical Hardware ArchitectureInstalling Asai Hardware Base RAM Address Selection SwitchesIpci Switch Settings Installing Asai Software Conversant VISControl and ALT Removing the Asai Software Asai Administration Asai Administration OverviewVoice System Administration Feature Packages Asai Administration Screen Channel Administration Change a Channel EntryPage Page Add Channel Entry Add Channel Entry Screen achannel.psChange Channel Entry Change Channel Entry ScreenVirtual Channel Administration Remove Channel EntryPage Page Diagnose Ipci Board Diagnose Ipci Board ScreenDomain Administration Domain AdministrationPage Page Page Add Domain Entry 10. Add Domain Entry ScreenChange Domain Entry Remove Domain EntryInitialize Ipci Board Initialize Ipci BoardParameter Administration Asai ParametersPage Trace Detail Display Show Asai Software Version 14. Show Asai Software Version Screen version.psShow Status Asai Link Show Status of Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the Lines Administering the VIS ACD Split DomainPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Asai Script Builder Actions OverviewDefining ACallinfo Define ACallinfo Form Screen defacall.psPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END Defining ARouteSel AEvent Fields Input/Output Required? Field Type Field SizeDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Sample Scripts OverviewSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Voice Response Integration Data Screen Delivery