AT&T 585-350-812 manual AEvent Return Field Value Meaning Return Value Explanation

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ASAI Script Builder Actions

Table 6-2. A_Event Return Field Value Meaning

Return Value

Meaning

Explanation

 

 

 

 

 

 

65

ABANDON

The caller abandoned the call before the agent

 

 

answered it.

 

 

 

67

CONNECT

If CONNECT is sent on alerting message,then

 

 

this indicates that the agent specified in the

 

 

Connected Number field has been alerted. If

 

 

CONNECT is sent on connect message, then

 

 

this indicates that the agent specified in the

 

 

Connected Number field has answered the

 

 

call.

 

 

 

69

END

The call ended. The caller has been discon-

 

 

nected or has hung up after the call was

 

 

answered by an agent.

 

 

 

82

ROUTE

The switch is requesting that the call be routed

 

REQUEST

by the VIS. The number to be routed is in the

 

 

Called Number field. The Routing ID field con-

 

 

tains an identifier which must be used in the

 

 

corresponding Routing ID field of the

 

 

A_RouteSel action.

 

 

 

114

ABNORMAL

The switch indicates that the routing was

 

ROUTE END

unsuccessful. Either the Destination Number

 

 

or the Split Extension specified in the

 

 

A_RouteSel action is invalid or the call was

 

 

abandoned before a route selection was made

 

 

or vector processing was administered incor-

 

 

rectly. Check the Cause Value field for the

 

 

specific reason.

 

 

 

Each ABANDON, CONNECT, END, ROUTE REQUEST, and ABNORMAL ROUTE END event returns information pertaining to the event. Table 6-3indi- cates what fields the A_Event action returns for each event.

6-9

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview Asai Voice Response Applications System Monitor Voice ChannelsPage Asai Routing Application route.pic Routing ApplicationsData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Enhanced Customer Service Advantages Using the VIS Asai FeatureReduced Cost of Doing Business Asai Overview Asai Application Planning Design Asai Application Planning Design OverviewVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Routing Application Considerations Asai Voice Response Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Installation Overview Asai InstallationPrerequisites for Asai Installation Typical Hardware Architecture Asai Hardware ArchitectureBase RAM Address Selection Switches Installing Asai HardwareIpci Switch Settings Conversant VIS Installing Asai SoftwareControl and ALT Removing the Asai Software Asai Administration Overview Asai AdministrationVoice System Administration Feature Packages Asai Administration Screen Change a Channel Entry Channel AdministrationPage Page Add Channel Entry Screen achannel.ps Add Channel EntryChange Channel Entry Screen Change Channel EntryRemove Channel Entry Virtual Channel AdministrationPage Page Diagnose Ipci Board Screen Diagnose Ipci BoardDomain Administration Domain AdministrationPage Page Page 10. Add Domain Entry Screen Add Domain EntryRemove Domain Entry Change Domain EntryInitialize Ipci Board Initialize Ipci BoardAsai Parameters Parameter AdministrationPage Trace Detail Display 14. Show Asai Software Version Screen version.ps Show Asai Software VersionShow Status of Asai Link Show Status Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the VIS ACD Split Domain Administering the LinesPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Overview Asai Script Builder ActionsDefine ACallinfo Form Screen defacall.ps Defining ACallinfoPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END AEvent Fields Input/Output Required? Field Type Field Size Defining ARouteSelDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Overview Sample ScriptsSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Data Screen Delivery Voice Response Integration