AT&T 585-350-812 manual Administering Asai

Administering ASAI 5

ASAI Administration Overview

Administration of the ASAI feature is a three-step procedure performed through the VIS menu system. The following administration procedures assume you are installing a voice response application with a configuration in which calls placed to an Automatic Call Distributor (ACD) on the Private Branch Exchange (PBX) are directed to (agent) lines on the VIS. The VIS is to select a service for the incoming call based on the dialed number (DNIS). The service requests the dialed number and calling number (ANI) from the ASAI and uses this information as part of the service being provided to the caller. The steps to be performed on the switch and the adjunct are as follows:

5.Administer the T/R or LST1 telephone lines.

6.Administer the VIS ACD domain

7.Administer the lines as agents on the ACD split and log in the lines.

Once these steps have been completed, you can assign services to called num- bers. Refer to Chapter 3, “Configuration Management” of the CONVERSANT Voice Information System Operations for information on performing this proce- dure.

NOTE:

The following assumes that you have completed the necessary administra- tion on the PBX. Please refer to the DEFINITY Communications System Generic 3i Implementation, 555-230-650 for additional information.

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