AT&T 585-350-812 Defining ARouteSel, AEvent Fields Input/Output Required? Field Type Field Size

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ASAI Script Builder Actions

Table 6-4. A_Event Fields

Field

Input/Output

Required?

Field Type

Field Size

 

 

 

 

 

 

 

 

 

 

 

 

Connected Number

output

required

char

20

 

 

 

 

 

 

 

Calling Party Number

output

required

char

20

 

 

 

 

 

 

 

Called Party Number

output

required

char

20

 

 

 

 

 

 

 

Switch Data

output

required

char

16

 

 

 

 

 

 

 

Trunk Group Id

output

required

num

 

 

 

 

 

 

Call Id

output

required

num

 

 

 

 

 

 

Other Call Id

output

required

num

 

 

 

 

 

 

LAI Display Info

ouput

required

char

15

 

 

 

 

 

 

 

VIS Data

output

required

char

20

 

 

 

 

 

 

 

Routing Id

output

reuired

num

 

 

 

 

 

 

Cause Value

output

required

num

 

 

 

 

 

 

Return Field

ouput

optional

num

 

 

 

 

 

 

 

 

 

 

 

 

Defining A_RouteSel

The A_RouteSel action is used to send an ASAI route message to the PBX. The A_RouteSel action is used in conjunction with the A_Event action and may be used to construct scripts assigned to RTE type domains. Note that the A_RouteSel action should not be used in scripts assigned to Control (CTL), Auto- matic Call Distribution (ACD), and Vector Directory Number (VDN) type domains and may not be used in voice scripts.

To add A_RouteSel to a transaction while defining an application in Script Builder, press ADD. The Action Choices screen opens. Highlight “A_RouteSel,” then press ENTER . Press CANCEL to exit from the Action Choices screen.

You must now define the A_RouteSel step further. In the Define Transaction screen, highlight “External Action: A_RouteSel,” then press DEFINE. The Define A_RouteSel screen opens.

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview Asai Voice Response Applications System Monitor Voice ChannelsPage Asai Routing Application route.pic Routing ApplicationsData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Enhanced Customer Service Advantages Using the VIS Asai FeatureReduced Cost of Doing Business Asai Overview Asai Application Planning Design Asai Application Planning Design OverviewVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Routing Application Considerations Asai Voice Response Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Installation Overview Asai InstallationPrerequisites for Asai Installation Typical Hardware Architecture Asai Hardware ArchitectureBase RAM Address Selection Switches Installing Asai HardwareIpci Switch Settings Conversant VIS Installing Asai SoftwareControl and ALT Removing the Asai Software Asai Administration Overview Asai AdministrationVoice System Administration Feature Packages Asai Administration Screen Change a Channel Entry Channel AdministrationPage Page Add Channel Entry Screen achannel.ps Add Channel EntryChange Channel Entry Screen Change Channel EntryRemove Channel Entry Virtual Channel AdministrationPage Page Diagnose Ipci Board Screen Diagnose Ipci BoardDomain Administration Domain AdministrationPage Page Page 10. Add Domain Entry Screen Add Domain EntryRemove Domain Entry Change Domain EntryInitialize Ipci Board Initialize Ipci BoardAsai Parameters Parameter AdministrationPage Trace Detail Display 14. Show Asai Software Version Screen version.ps Show Asai Software VersionShow Status of Asai Link Show Status Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the VIS ACD Split Domain Administering the LinesPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Overview Asai Script Builder ActionsDefine ACallinfo Form Screen defacall.ps Defining ACallinfoPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END AEvent Fields Input/Output Required? Field Type Field Size Defining ARouteSelDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Overview Sample ScriptsSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Data Screen Delivery Voice Response Integration