Administering ASAI
Administering the Lines
The lines (T/R or LST1) are administered as described in Chapter 5, “Switch Inter- face Administration” of CONVERSANT VIS Version 4.0 Operations,
Place all the lines into service. To do so, refer to the information on changing maintenance state in the operations book, Chapter 3, “Configuration Manage- ment”. Do not proceed until the lines have been placed in the inserv state. These lines or channels are referred to in the following text as VIS Agent lines.
Administering the VIS ACD Split
Domain
In order for the VIS to receive information on calls placed to its agent lines, the ASAI feature must be administered to monitor the ACD hunt group Extension. In other words, you must administer the ASAI feature on the VIS so that it requests call events (information) from a domain on the PBX. In this case, the domain is the ACD hunt group or split, which is composed of the VIS agent lines. This domain is referred to as the VIS ACD domain. You may administer only one VIS ACD split domain on the system. Therefore, all VIS agent lines must be part of a single ACD split. Refer to Figure
1.From the Voice System Administration menu (Figure
2.From the Feature Packages menu, highlight “ASAI Administration” and then press ENTER to display the ASAI Administration screen (Figure
3.From the ASAI Administration menu, highlight “Domain Administration” and then press ENTER to display the Domain Administration screen. This screen is similar to that shown in Figure
4.Press