ASAI Administration
By default, the VIS updates the Domain Administration screen every 2 seconds. The Domain Administration screen contains the following fields:
■The “NAME” field indicates the domain name. You may choose any name for the domain name.
■The “TYPE” field indicates the VIS domain type. The domain TYPE can be one of the following:
—ACD — Domain on the VIS which monitors calls to the correspond- ing split (domain) on the PBX.
—VDN — Domain on the VIS which monitors calls to the correspond- ing VDN (domain) on the PBX.
—CTL — Defines a domain on the VIS which monitors calls trans- ferred away from the VIS (by a voice script using the A_Tran action) to destinations on the PBX that are not monitored by an ACD or VDN domain (for example, monitor calls transferred using A_Tran to miscellaneous extensions). CTL domains are defined by only the VIS and do not correspond to any domain on the PBX.
—RTE — Defines a domain on the VIS which accepts Route Requests from the PBX. RTE domains are defined by only the VIS and do not correspond to any domain on the PBX.
The meaning of the “EXT” field depends on the type of domain. The EXT can be one of the following:
■ACD type domains — EXT field should contain the corresponding ACD split PBX extension that is being monitored.
■VDN type domains — EXT field should contain the corresponding VDN PBX extension that is being monitored.
■CTL type domains — EXT field designates an extension (which does not correspond to an ACD or VDN extension) for which calls are being trans- ferred by a VIS channel using the A_Tran action. Calls transferred to the specified extension are processed by the CTL domain. The extension field can also contain “ANY,” in which case, calls transferred to any destination not already monitored by another domain are processed. Note that if a specific extension is used in this field, it must correspond to an extension used in the Destination field of the A_Tran action used by a script assigned to an ASAI channel.
■RTE type domains — EXT field limits the processing of route requests based on the extension that was dialed. This field can contain a specific extension or the word “ANY.” If an extension is specified, only route requests for the specified (called) extension are processed. If “ANY” is specified in the field, then all route requests not processed by any other administered domain are processed.