AT&T 585-350-812 manual

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ASAI Administration

The “STATUS” field indicates whether the domain is ready to receive call informa- tion. The domain STATUS can be one of the following. Refer to Appendix D, “Troubleshooting ASAI” for additional information.

broken (broken) — A virtual channel could not be allocated for the service assigned to this domain.

foos (facility out of service) — The ASAI digital link is not operating.

initing (initializing) — The service assigned to the domain is failing initial iza- tion.

inserv (in service) — The domain is ready to receive call information from the switch.

manoos (manual out of service) —The domain has not been placed into service.

netoos (network out of service) — The ASAI link is up, but attempts to receive call information from the switch are failing.

The Domain Administration screen with the standard function keys is displayed in Figure 4-9.Note that you need to use CHG-KEYSto switch the function key dis- play from the standard to the screen-specific set of commands, or vice versa. The screen-specific function keys in the Domain Administration screen perform the fol- lowing functions:

ADD — Add a domain entry. Refer to Figure 4-10and accompanying text for additional information.

CHANGE — Change a domain entry. The domain must be disabled before it can be changed. Refer to Figure 4-11and accompanying text for addi- tional information.

REMOVE — Remove a domain entry. The domain must be disabled before it can be removed.

ENABLE — Place domain into service. When enabled, the domain is mon- itored and the VIS receives events for the domain. If the enable request is successful, the domain status becomes inserv. The domain must be dis- abled before it can be enabled.

DISABLE — Take domain out of service. If the disable request is success- ful, the domain status becomes manoos.

Press CANCEL to return to the ASAI Administration screen (Figure 4-3).Once the T/R or LST1 channels are administered and logged in, no manual intervention is required to log the channels back in during recovery (for example, switch or VIS reboot) or on restarting the voice system.

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview Asai Voice Response Applications System Monitor Voice ChannelsPage Asai Routing Application route.pic Routing ApplicationsData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Enhanced Customer Service Advantages Using the VIS Asai FeatureReduced Cost of Doing Business Asai Overview Asai Application Planning Design Asai Application Planning Design OverviewVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Routing Application Considerations Asai Voice Response Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Installation Overview Asai InstallationPrerequisites for Asai Installation Typical Hardware Architecture Asai Hardware ArchitectureBase RAM Address Selection Switches Installing Asai HardwareIpci Switch Settings Conversant VIS Installing Asai SoftwareControl and ALT Removing the Asai Software Asai Administration Overview Asai AdministrationVoice System Administration Feature Packages Asai Administration Screen Change a Channel Entry Channel AdministrationPage Page Add Channel Entry Screen achannel.ps Add Channel EntryChange Channel Entry Screen Change Channel EntryRemove Channel Entry Virtual Channel AdministrationPage Page Diagnose Ipci Board Screen Diagnose Ipci BoardDomain Administration Domain AdministrationPage Page Page 10. Add Domain Entry Screen Add Domain EntryRemove Domain Entry Change Domain EntryInitialize Ipci Board Initialize Ipci BoardAsai Parameters Parameter AdministrationPage Trace Detail Display 14. Show Asai Software Version Screen version.ps Show Asai Software VersionShow Status of Asai Link Show Status Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the VIS ACD Split Domain Administering the LinesPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Overview Asai Script Builder ActionsDefine ACallinfo Form Screen defacall.ps Defining ACallinfoPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END AEvent Fields Input/Output Required? Field Type Field Size Defining ARouteSelDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Overview Sample ScriptsSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Data Screen Delivery Voice Response Integration