AT&T 585-350-812 manual Trace Detail Display

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ASAI Administration

The Normal setting can be used for simple debugging of application scripts which use the A_Callinfo, A_Event, A_RouteSel, and A_Tran actions. Normal detail causes trace to display Low detail information as well as information pertaining to the processing of the A_Callinfo, A_Event, and A_RouteSel, and A_Tran script actions. This information may be useful when debugging a new application script.The format is specific to each ASAI action being processed.

The High setting gives additional information on ASAI messages that are sent and received between the VIS and the DEFINITY Generic 3i system. High detail causes trace to display Low and Normal detail as well as ASAI messages (call events) and routing messages. ASAI messages received from the PBX which contain information about a call on a domain.This information may be useful when debugging an application script which is monitoring the progress of calls on the PBX. S to Appendix D, “Troubleshooting ASAI” for additional information.

Table 4-1. Trace Detail Display

 

Trace Detail

 

Trace Display

 

 

 

 

 

 

 

 

 

 

 

Low

ASAI error and warning con-

 

 

 

dition

 

Normal

Information displayed by Low

 

 

 

setting

 

 

ASAI script action (that is,

 

 

 

A_Callinfo, A_Tran,

 

 

 

A_Event, and A_RouteSel)

 

 

 

processing information

 

High

Information displayed by Low

 

 

 

and Normal Settings

 

 

ASAI messages (call

 

 

 

events) received from the

 

 

 

PBX which contains informa-

 

 

 

tion about a call on a domain

 

 

 

 

 

4-23

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview Asai Voice Response Applications System Monitor Voice ChannelsPage Asai Routing Application route.pic Routing ApplicationsData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Enhanced Customer Service Advantages Using the VIS Asai FeatureReduced Cost of Doing Business Asai Overview Asai Application Planning Design Asai Application Planning Design OverviewVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Routing Application Considerations Asai Voice Response Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Installation Overview Asai InstallationPrerequisites for Asai Installation Typical Hardware Architecture Asai Hardware ArchitectureBase RAM Address Selection Switches Installing Asai HardwareIpci Switch Settings Conversant VIS Installing Asai SoftwareControl and ALT Removing the Asai Software Asai Administration Overview Asai AdministrationVoice System Administration Feature Packages Asai Administration Screen Change a Channel Entry Channel AdministrationPage Page Add Channel Entry Screen achannel.ps Add Channel EntryChange Channel Entry Screen Change Channel EntryRemove Channel Entry Virtual Channel AdministrationPage Page Diagnose Ipci Board Screen Diagnose Ipci BoardDomain Administration Domain AdministrationPage Page Page 10. Add Domain Entry Screen Add Domain EntryRemove Domain Entry Change Domain EntryInitialize Ipci Board Initialize Ipci BoardAsai Parameters Parameter AdministrationPage Trace Detail Display 14. Show Asai Software Version Screen version.ps Show Asai Software VersionShow Status of Asai Link Show Status Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the VIS ACD Split Domain Administering the LinesPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Overview Asai Script Builder ActionsDefine ACallinfo Form Screen defacall.ps Defining ACallinfoPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END AEvent Fields Input/Output Required? Field Type Field Size Defining ARouteSelDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Overview Sample ScriptsSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Data Screen Delivery Voice Response Integration