AT&T 585-350-812 manual Control and ALT

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ASAI Installation

10.Next, the package prompts you for the Interrupt Vector Number (IVN) of the IPCI card. Refer to the output of the configuration program to determine what interrupt number to use. Type in the number you have selected and then press ENTER . If you wish to cancel the software installation process at this time, you may type q to abort installation.

11.You are now prompted to enter the Memory Address of the card. Refer to the information under “RAMADDR” from the output of the configuration pro- gram for this setting for the IPCI card.

12.The UNIX system will now be rebuilt. This takes approximately 2 minutes to complete.

13.When prompted, remove the disk from the drive.

14.Press ENTER to shutdown the system.

15. When prompted, reboot the system. While holding down CONTROL and ALT press and release DELETE on the numeric keypad, then release

CONTROL and ALT .

16.Log in to the system as root.

17.Type installpkg at the UNIX system prompt.

18.Insert the floppy disk labeled “CONVERSANT ASAI Package Version 3.1” and press ENTER .

19.Remove the floppy disk when prompted, and load the remaining floppies into the disk drive when directed to do so. Press ENTER .

20.If the Voice System is running, the system asks you whether you wish to stop the voice system. Type y and then press ENTER to stop the voice system.

21.A message appears stating that the installation of the ASAI package is now complete.

22.A message appears asking you if you wish to restart the voice system.Type y and then press ENTER if you wish to start the voice system at this time.Type n if you do not wish to start the voice system at this time (that is, if you have other software packages to load).

You have now completed loading the ASAI software. Refer to Chapter 4, "ASAI Administration" to begin work with the various ASAI features and capabilities.

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Contents Conversant VIS Adjunct Switch Application Interface Blank Contents Asai Administration Asai Script Builder Actions Vi Issue 1 October Asai Overview Asai Voice Response Applications System Monitor Voice ChannelsPage Asai Routing Application route.pic Routing ApplicationsData Screen Delivery Applications Data Screen Delivery Applications gateway.pic Page Enhanced Customer Service Advantages Using the VIS Asai FeatureReduced Cost of Doing Business Asai Overview Asai Application Planning Design Asai Application Planning Design OverviewVIS Script Design Asai Voice Script Design Page Routing Script Design Page Monitoring Script Design Page VIS-to-Agent Transfers Page Agent-to-Agent Transfers Page Blind Transfer Page Consult Transfer Page Page Host Application Planning and Design Routing Application Considerations Asai Voice Response Application ConsiderationsData Screen Delivery Application Considerations Page Communications System Planning Call Center Operations Planning Page Installation Overview Asai InstallationPrerequisites for Asai Installation Typical Hardware Architecture Asai Hardware ArchitectureBase RAM Address Selection Switches Installing Asai HardwareIpci Switch Settings Conversant VIS Installing Asai SoftwareControl and ALT Removing the Asai Software Asai Administration Overview Asai AdministrationVoice System Administration Feature Packages Asai Administration Screen Change a Channel Entry Channel AdministrationPage Page Add Channel Entry Screen achannel.ps Add Channel EntryChange Channel Entry Screen Change Channel EntryRemove Channel Entry Virtual Channel AdministrationPage Page Diagnose Ipci Board Screen Diagnose Ipci BoardDomain Administration Domain AdministrationPage Page Page 10. Add Domain Entry Screen Add Domain EntryRemove Domain Entry Change Domain EntryInitialize Ipci Board Initialize Ipci BoardAsai Parameters Parameter AdministrationPage Trace Detail Display 14. Show Asai Software Version Screen version.ps Show Asai Software VersionShow Status of Asai Link Show Status Asai LinkShow Status Asai Link Displays Take Ipci Board Off-line Take Ipci Board Off-lineAsai Administration Administering Asai Administering the VIS ACD Split Domain Administering the LinesPage Administering the VIS Agent Lines Page Administering Asai Asai Script Builder Actions Overview Asai Script Builder ActionsDefine ACallinfo Form Screen defacall.ps Defining ACallinfoPage Defining AEvent Define AEvent From Screen Page Page Page AEvent Return Field Value Meaning Return Value Explanation Connect Route Abnormal Abandon Request Route END AEvent Fields Input/Output Required? Field Type Field Size Defining ARouteSelDefine ARouteSel Form Screen defroute.ps Page Defining ATran Deind ATran Form Screen deftran.ps Page Page ATran Fields Input/Output Required? Field Type Field Size Sample Scripts Overview Sample ScriptsSample Asai Voice Script Page Sample Routing Script Modify Table Sample Monitoring Script Page Page Asai Performance Performance Overview Data Screen Delivery Voice Response Integration