AT&T 585-350-812 manual Define AEvent From Screen

ASAI Script Builder Actions

You must now define the A_Event step further. In the Define Transaction screen, highlight “External Action: A_Event,” then press DEFINE. The Define A_Event screen opens.

Define A_Event

Connected Party Number: ____________________

Calling Party Number: ____________________

Called Party Number: ____________________

Switch Data: ____________________

Trunk Group Id: ____________________

Call Id: ____________________

Other Call Id: ____________________

LAI Display Info: ____________________

VIS Data: ____________________

Cause Value: ____________________

Cause Value: ____________________

Return Field: ____________________

Enter a field name to store the connected party number.

HELP CHOICES CLOSE REDRAW CANCEL

Figure 6-2. Define A_Event From Screen

Each of the fields in the Define A_Event screen must contain a field name which returns the following information. Refer to Table 6-4for a summary of the informa- tion in each of these fields.

!CAUTION:

You should specify only ‘num’ field types for those fields in the Define

A_Event screen that return numbers, that is, specify ‘num’ fields or constants for those fields that are of type ‘num.’

The “Connected Party Number” field returns a number or extension, depending on the event being reported. For the ‘C’ (Connect)event, the field returns the alerted extension (answering extension) if the ‘C’ event is triggered on the alerting or con- nect message from the switch. If A_Event indicates the call has ended (the Return Field returns a value of ‘E’), the Connected Party Number field contains the number of the last connected or alerted party. If A_Event indicates the call is abandoned (the Return Field returns a value of ‘A’), the Connected Party Number field returns an alerted agent extension or a string of length 0 (null value) depend- ing on when the call was abandoned. If the call was abandoned before agent selection, the Connected Party Number field returns a string of length 0 (null value). If the call was abandoned after agent selection, the Connected Party Number field returns the extension of the agent that was alerted for the call prior to the abandon. If the connected party number is not known, a string of length 0

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