AT&T 585-350-812 manual Asai Script Builder Actions Overview

ASAI Script Builder Actions 6

For more information on defining a transaction and other Script Builder actions, refer to Chapter 4, “Defining the Transaction” in the CONVERSANT VIS Script Builder, 585-350-704. For additional information on actions, refer to Chapter 10, “Using Advanced Features” of the Script Builder book.

ASAI Script Builder Actions Overview

This chapter contains information on the actions used to access the AT&T Adjunct/Switch Application Interface (ASAI) capabilities from the Script Builder environment.

The following actions are listed in alphabetical order:

■A_Callinfo — Used to access call information obtained from ASAI for a call on a VIS Agent line.

■A_Event — Retrieves information related to a call being monitored by an ASAI domain.

■A_RouteSel — Used to send an ASAI route select message to the Private Branch Exchange (PBX).

■A_Tran — Used by voice scripts running on VIS Agent (T/R or LST1) lines to transfer a call to a live ACD, live agent, or other station on the PBX.

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