Muratec M880, M840, M860 manual Check Messages printouts, Set remote diagnostics

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Just in Case…

“Check Messages” printouts

When a fax call goes awry and your fax machine detects an error, it produces an error printout headed by the words “Check Message”. This printout lists the following information about the transmission:

•The resulting error code

•A communications error message (see below)

•The phone number (or, perhaps, TTI) of the fax machine with which your machine had attempted to communicate.

What error messages can mean

The error messages on Check Message printouts can mean a variety of things. Here’s a brief summary:

	Error Message	Possible Meanings
	Error Message	Possible Meanings
	Check condition of remote machine.	• Remote machine malfunctioned
		• No “handshake” signals from remote
		machine
		• Wrong phone number reached
	Repeat transmission.	• Poor phone line conditions prevented
		communication
		• No “handshake” signals from remote
		machine
		• Document misfeed or miscount
		• Unable to reach remote control after
		attempting specified number of redial
		attempts
	Line is busy.	• Remote machine’s line was busy or
		failed to answer

	Check received documents.	• Receive confirmation signal not
		received from remote machine; poor
		line conditions caused a poor image

Set remote diagnostics

Your fax includes special software that allows Muratec’s trained service personnel to test your fax by computer over the telephone line. When you are asked by an authorized Muratec representative to activate remote diagnostics:

1.Press program, 7, mode/enter, 1, 0.

Set Remote Diag.

2.Press mode/enter.

Remote Diag. OFF

3.To change the setting, press program. Once it’s as you wish, press mode/enter.

5.5

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Contents M840 / M860 / M880 Operating Instructions Page Well come to your Muratec fax machine D61-90160-61 What’s in these operating instructions Getting StartedAppendix Getting Started What are resolution and greyscale? What is a fax document?What is a fax number? What’s inside in this sectionUnpacking Machine LayoutPage Control Panel M840 / M860 Model Page Control Panel M880 Model Page Program Key If we say press program, 7, mode/enter, 0, 8 mode/enter… You’re in ControlProgram Phone and Electrical Requirements Setting UpVoltage requirements and power consumption Tips for UseConnecting the Handset, Telephone Line Cord and Power Cord Power cordInstalling Paper Word about PaperTo setting ringer volume Adjusting Monitor and Ringer VolumeTo setting monitor volume Attaching a Second Telephone or Answering MachineClearing Memory Using EasyStart to Enter Initial SettingsEasyStart Press program, 7, mode/enter, 1Sending Faxes Some thoughts on resolution, grayscale and contrastEntering a pause character when dialing Some GuidelinesHandset How to Insert a DocumentSending a Fax with On-Hook Dialing or a SendingAutomatic redial Canceling automatic redialRedialing Redialing manuallyFax Ready Mode Reception ModeTel Ready Mode Receiving FaxesSilent fax operation in T/F Ready mode Ready ModeWhat if you answer a fax call? Using an answering machine with your fax machine Ans Ready ModeDetection of silent fax machines Being Called Display Fax paper replacementLow-Paper Warning Hold Telephone FeaturesRedial On-hook DialingSearching and dialing through a Caller ID from memory Press program, 6, mode/enter, contrast/cancel, mode/enterMaking Copies Printing the Caller ID ListBeyond the Basics Beyond the Basics Set Silent Mode Setting the Primary Resolution ModeSetting the Number of Rings Getting everything just the way you want itPrint User Settings Press program, 6, mode/enterAutodialer Autodialer basicsOne-touch fax dialing Using One-Touch NumbersEntering or changing a one-touch number Press program, 7, mode/enterErasing a one-touch number Using Speed-Dial NumbersOne-touch phone dialing Printing a one-touch listErasing a speed-dial number Fax dialing via speed-dialPhoning via speed-dial Press speed dialWhat if an EasyDial call doesn’t go through? EasyDial directory dialingPrinting a speed-dial list Press program, 6, mode/enter, 3, mode/enterBroadcasting Relay Broadcast InitiationSetting up a Delayed Transmission Delayed TransmissionReviewing or Canceling a Delayed Command Printing a List of Delayed Command Press program, 6, mode/enter, 5, mode/enterRegular Polling PollingDatabase Polling Other Side of the Coin Being Polled Limiting Polling Access to Your Fax MachinePress program, 2, mode/enter Entering the Cover Page Message Special FeaturesCover Print CoverSetting the Alarm Clock Confirmation ReportsSet Activity Journal Call RequestTX Protection SecurityPasscode Activating TX protectionSecureMail Transmission Using your fax machine during TX protectionBlock Junk Fax Press program, 4, mode/enterUnscramble the Document Scramble FeatureScramble the Copying Document Scramble the Received DocumentClear Scramble Box Press program, 8, mode/enter Beyond the Basics SmartPort SmartPort SmartPort Requirements for Your Computer SmartPort fax/computer connectivityPreview of the Plug-in Scanning from Your Fax Machine to Your Computer Making the SmartPort ConnectionTo Turn the SmartPort On or Off Printing from Your Computer to Your Fax MachineSending Faxes with Your Computer SmartPort Answering Machine Answering Machine Setting recording time Setting up Your Answering MachineAnswering Machine Mode Turning on answering machine modeRecording Your Outgoing Messages Turning off answering machine modeOutgoing messages ---- and why you have two Recording or Replacing the first outgoing messageRecording / Replacing the second outgoing message Playing the first outgoing messagePlaying the second outgoing message Erasing the Memo and Messages Playing or Erasing the Memo and MessagesPlaying the Memo and Messages MemoRec.Time 59sec Rec.Time 58sec Creating Voice Mail Boxes or Changing Passcodes Recording a Message to a Voice Mail BoxPlaying Messages Stored in a Voice Mail Box Printing Voice Mail Box List Checking the Number of MessagesErasing Voice Mail Box Messages Accessing Your Voice Mail Box Remotely Remote Access Features Remote AccessCreating or Changing the Remote Access Passcode Accessing Your Fax RemotelySkipping a message remotely 3, # Playing or Stopping the playing of messages remotely 1, #Repeating a message remotely 2, # Recording your first outgoing message remotely 4, #Disabling remote selection of answering machine mode Remote Access to Voice Mail Box SystemSelecting answering machine mode remotely Accessing your voice mail box remotelyToll Saver Turning on paging Setting the pager numberPaging Turning off pagingPlayback Order Accessing your fax when you’re pagedBranch telephone detection Answering Machine Just in Case… Just in Case… If an Original Document Jams Clearing Paper JamsIf a Recording Paper Jam Error Codes AlarmLCD Error Messages Error reportsKinds of error code Specific errorsSet remote diagnostics Check Messages printoutsCaring for Your Fax Machine Cleaning TipsCorrective Cleaning Air ventsThermal head and platen roller General Questions Shushing an Error AlarmCommon Questions Sending FaxesReceiving Faxes Telephone FeaturesReports PollingHow Your Fax Machine Works Just in Case Appendix Specifications Appendix