Muratec M840, M880, M860 manual Kinds of error code, Specific errors

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Just in Case…

Kinds of error code

The error cord listed in the “Result” column of the error report indicates the specific problem encountered:

D” codes occur while dialing

R” codes occur during reception

T” codes occur during transmission

Specific errors

Let’s quickly summarize the error codes you may see on an error report:

Dialing Errors

 

D.0.0

The remote fax machine is busy. Call again.

Reception Errors

 

R.1.1

The calling fax machine didn’t respond to your fax machine.

 

This can happen if someone dials a wrong number or if the

 

remote fax machine restricts access through use of a

 

passcode.

R.1.2

The two fax machines were incompatible. (Your fax machine

 

sends and receives only ITU-T Group 3 fax communication,

 

the industry standard since the early 1980s.)

R.1.4

Someone pressed stop on the receiving fax machine.

R.2.1

Compatibility error (junk fax detection).

R.2.3

Poor phone line conditions made fax communication

 

impossible. Call the remote fax machine’s operator.

R.3.1

The sending fax machine detected too many errors from the

 

receiving fax machine.

R.3.3

The sending fax machine is incompatible or had a document

 

feeder program during transmission.

R.3.4

Poor phone line conditions may have prevented your fax

 

from properly printing some or all of the pages it received.

R.4.1

The fax machine is out of paper.

R.4.2

Either the line disconnected before transmission or the

 

transmitting fax unit needs maintenance.

Transmission Errors

T.1.1

The remote fax machine didn’t respond to your machine.

 

Call the operator of the remote unit.

T.1.4

Someone pressed stop at the remote unit in the middle of

 

the “handshake” (the very first part of the fax

 

communication, when the two units “agree” on the settings

 

they will share).

T.2.1

Either the phone line disconnected during transmission or

 

fax communication became impossible due to bad phone line

 

conditions. Try the call again.

T.2.2

The two fax machines were incompatible. (Your fax machine

 

sends and receives only ITU-T Group 3 fax communication,

 

the industry standard since the early 1980s).

T.2.3

Bad phone line conditions made fax communication

 

impossible. Try the call again at another time. (Conditions

 

can change within minutes.)

T.3.1

During transmission, your fax machine’s page counter

 

detected a possible document feeder error. Carefully put the

 

document back into the feeder and try the call again.

T.4.1

The remote fax machine is out of paper. Call that machine’s

 

operator (even if you know that machine has out-of-paper

 

reception, as does your fax machine).

T.4.2

After transmission began, poor line conditions developed.

 

Try the call again.

5.4

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Contents M840 / M860 / M880 Operating Instructions Page Well come to your Muratec fax machine D61-90160-61 Getting Started What’s in these operating instructionsAppendix Getting Started What is a fax number? What is a fax document?What are resolution and greyscale? What’s inside in this sectionMachine Layout UnpackingPage Control Panel M840 / M860 Model Page Control Panel M880 Model Page Program Key You’re in Control If we say press program, 7, mode/enter, 0, 8 mode/enter…Program Voltage requirements and power consumption Setting UpPhone and Electrical Requirements Tips for UsePower cord Connecting the Handset, Telephone Line Cord and Power CordWord about Paper Installing PaperTo setting monitor volume Adjusting Monitor and Ringer VolumeTo setting ringer volume Attaching a Second Telephone or Answering MachineEasyStart Using EasyStart to Enter Initial SettingsClearing Memory Press program, 7, mode/enter, 1Entering a pause character when dialing Some thoughts on resolution, grayscale and contrastSending Faxes Some GuidelinesSending a Fax with On-Hook Dialing or a How to Insert a DocumentHandset SendingRedialing Canceling automatic redialAutomatic redial Redialing manuallyTel Ready Mode Reception ModeFax Ready Mode Receiving FaxesReady Mode Silent fax operation in T/F Ready modeWhat if you answer a fax call? Ans Ready Mode Using an answering machine with your fax machineDetection of silent fax machines Fax paper replacement Being Called DisplayLow-Paper Warning Redial Telephone FeaturesHold On-hook DialingMaking Copies Press program, 6, mode/enter, contrast/cancel, mode/enterSearching and dialing through a Caller ID from memory Printing the Caller ID ListBeyond the Basics Beyond the Basics Setting the Number of Rings Setting the Primary Resolution ModeSet Silent Mode Getting everything just the way you want itPress program, 6, mode/enter Print User SettingsAutodialer basics AutodialerEntering or changing a one-touch number Using One-Touch NumbersOne-touch fax dialing Press program, 7, mode/enterOne-touch phone dialing Using Speed-Dial NumbersErasing a one-touch number Printing a one-touch listPhoning via speed-dial Fax dialing via speed-dialErasing a speed-dial number Press speed dialPrinting a speed-dial list EasyDial directory dialingWhat if an EasyDial call doesn’t go through? Press program, 6, mode/enter, 3, mode/enterRelay Broadcast Initiation BroadcastingDelayed Transmission Setting up a Delayed TransmissionReviewing or Canceling a Delayed Command Press program, 6, mode/enter, 5, mode/enter Printing a List of Delayed CommandPolling Regular PollingDatabase Polling Limiting Polling Access to Your Fax Machine Other Side of the Coin Being PolledPress program, 2, mode/enter Cover Special FeaturesEntering the Cover Page Message Print CoverConfirmation Reports Setting the Alarm ClockCall Request Set Activity JournalPasscode SecurityTX Protection Activating TX protectionBlock Junk Fax Using your fax machine during TX protectionSecureMail Transmission Press program, 4, mode/enterScramble the Copying Document Scramble FeatureUnscramble the Document Scramble the Received DocumentClear Scramble Box Press program, 8, mode/enter Beyond the Basics SmartPort SmartPort SmartPort fax/computer connectivity SmartPort Requirements for Your ComputerPreview of the Plug-in To Turn the SmartPort On or Off Making the SmartPort ConnectionScanning from Your Fax Machine to Your Computer Printing from Your Computer to Your Fax MachineSending Faxes with Your Computer SmartPort Answering Machine Answering Machine Answering Machine Mode Setting up Your Answering MachineSetting recording time Turning on answering machine modeOutgoing messages ---- and why you have two Turning off answering machine modeRecording Your Outgoing Messages Recording or Replacing the first outgoing messagePlaying the first outgoing message Recording / Replacing the second outgoing messagePlaying the second outgoing message Playing the Memo and Messages Playing or Erasing the Memo and MessagesErasing the Memo and Messages MemoRec.Time 59sec Rec.Time 58sec Recording a Message to a Voice Mail Box Creating Voice Mail Boxes or Changing PasscodesPlaying Messages Stored in a Voice Mail Box Checking the Number of Messages Printing Voice Mail Box ListErasing Voice Mail Box Messages Accessing Your Voice Mail Box Remotely Creating or Changing the Remote Access Passcode Remote AccessRemote Access Features Accessing Your Fax RemotelyRepeating a message remotely 2, # Playing or Stopping the playing of messages remotely 1, #Skipping a message remotely 3, # Recording your first outgoing message remotely 4, #Selecting answering machine mode remotely Remote Access to Voice Mail Box SystemDisabling remote selection of answering machine mode Accessing your voice mail box remotelyToll Saver Paging Setting the pager numberTurning on paging Turning off pagingAccessing your fax when you’re paged Playback OrderBranch telephone detection Answering Machine Just in Case… Just in Case… Clearing Paper Jams If an Original Document JamsIf a Recording Paper Jam LCD Error Messages AlarmError Codes Error reportsSpecific errors Kinds of error codeCheck Messages printouts Set remote diagnosticsCorrective Cleaning Cleaning TipsCaring for Your Fax Machine Air ventsThermal head and platen roller Common Questions Shushing an Error AlarmGeneral Questions Sending FaxesReports Telephone FeaturesReceiving Faxes PollingHow Your Fax Machine Works Just in Case Appendix Specifications Appendix