| 8. Help |
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Problem | Cause & Solution |
The printing quality is poor. | L If documents can be copied properly, the unit is working normally. The other |
| party may have sent a faint document or there may be something wrong |
| with the other party’s machine. Ask them to send a clearer copy of the |
| document or to check their fax machine. |
| L Some paper has instructions recommending which side to print on. Try |
| turning the paper over. |
| L You may have used paper with a cotton and/or fibre content that is over |
| 20%, such as letterhead or resume paper. |
| L The remaining toner is low. Replace the toner cartridge (page 53). |
| L To check the drum life and quality, please print the printer test list (page 63). |
| If printing quality is still poor, replace the toner cartridge and drum unit. |
| L The toner save mode is ON (feature #79 on page 45). |
| L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60). |
| Please do not insert a document before correction fluid has dried |
| completely. |
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When an extension telephone | L You must set remote fax activation to ON (feature #41 on page 43) |
is connected, I cannot receive | beforehand. |
documents by pressing | L Press {*}{*}{*}{9} firmly. |
{*}{*}{*}{9}. | L You may have changed the remote fax activation code from |
| {*}{*}{*}{9} (default setting). Verify the remote fax activation code |
| (feature #41 on page 43). |
| L The memory is full of received documents due to a lack of recording paper |
| or a recording paper jam. Install paper (page 14) or clear the jammed paper |
| (page 56). |
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The other party complains | L The memory is full of received documents due to a lack of recording paper |
that they cannot send a | or a recording paper jam. Install paper (page 14) or clear the jammed paper |
document. | (page 56). |
| L The unit is not in FAX ONLY mode. Press {AUTO ANSWER} repeatedly to |
| turn ON the {AUTO ANSWER} indicator. |
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I cannot select the desired | L If you want to set FAX ONLY mode: |
receiving mode. | – press {AUTO ANSWER} repeatedly to turn ON the {AUTO ANSWER} |
| indicator. |
| L If you want to set TEL mode or TEL/FAX mode: |
| – select the desired mode using feature #73 (page 44), and press {AUTO |
| ANSWER} repeatedly to turn OFF the {AUTO ANSWER} indicator. |
| L The Distinctive Ring of feature #31 is activated (page 37). |
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8.3.5 Copying |
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Problem | Cause & Solution |
The unit will not make a copy. | L You cannot make a copy during programming. Make the copy after |
| programming. |
| L The document was not fed into the unit properly. |
| L Recording paper is not installed or the unit has run out of paper. Install |
| paper (page 14). |
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A black line, a white line or | L The glass or rollers are dirty with correction fluid, etc. Clean them (page 60). |
smudge appears on the | Please do not insert a document before correction fluid has dried |
copied document. | completely. |
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