Panasonic WV-SP102E, WV-SP105E Troubleshooting, Cannot access from the web, Browser

Troubleshooting

Before asking for repairs, check the symptoms with the following table.

Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a prob- lem is not described below.

Symptom	Cause/solution	Reference
		pages
	• Is the LAN cable (category 5 or better) firmly connected to	Installation
	the network connector of the camera?	Guide
	• Is the link indicator lit?
	When it is not lit, connection to a LAN may not be estab-	Installation
	lished or a network may be not working correctly. Check if
		Guide
	the cables have any contact failure or if the wiring is cor-
	rect or not.
	• Is the power of the camera on? Check if the power of the	Installation
	camera is turned on.	Guide
	• Are the set IP addresses valid?	44
	• Are you accessing the wrong IP address?
	Check the connection as follows:	–
	With the Windows command prompt, > ping "IP address
	of the camera"
Cannot access from the web	If there is reply from the camera, the connection is normal.
	If not, proceed either of the following.
browser.	• Reboot the camera and change the IP address by
	using the Panasonic IP setup software within 20 min-
	utes after the restart.	Installation
	• Reboot the camera while holding the [INITIAL SET]
		Guide
	button on the camera. The camera will be initialized
	and the IP address will return to the default setting
	"192.168.0.10".
	After the camera is initialized, access the camera and
	set the IP address again. (When the camera is initial-
	ized, all the settings of the camera previously config-
	ured on the setup menus will be initialized.)
	• Is "554" selected for the HTTP port number?
	For the HTTP port number, select a port number other
	than the following port numbers used by the camera. The	45
	number used by the camera: 20, 21, 23, 25, 42, 53, 67, 68,
	69, 110, 123, 161, 162, 554, 995, 10669, 10670, 59000 -
	61000.

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