How to Use the Features

The procedures which appear in the sections, Voice Feature Procedures and Display Feature Procedures, give short, step-by-step instructions for using each feature. For your convenience, the features in each section are listed alphabetically.

General Instructions

Use the following special instructions for operating your voice terminal.

•The first time you use these procedures, you will need to customize them for yourself by obtaining the following information from your system manager:

➤Your system manager may assign call appearances or features to the 10 call appearance/ feature buttons on your voice terminal. To the right of each feature name in this section is

a box. For each feature you have on your voice terminal or feature you can access with the

softkeys (see “ Note” below), mark a ✔ in the blank box as a reminder. (The Conference, Drop, Hold, Message, Mute, Select Ring, Test, and Transfer voice features and the Normal Mode/

the Exit feature [labeled Exit on the voice terminal] display feature are already marked for you.) You may also be able to use the Speakerphone or the Speaker feature. Check with your system manager to see what other features you can use with the DEFINITY ECS Generic 1 or Generic 3 or System 75.

Note: If you are using an 8411D voice terminal (which has a display), you may also be able to use up to 12 additional features accessed with the softkeys and display control buttons. Check with your system manager to see which softkey features are available on your voice terminal and then put a checkmark in the box beside each of those features.

➤Any feature not appearing on a button or accessed with the display and softkeys can be activated or canceled by dialing a 1-, 2-, or 3-digit feature access code. Ask your system manager for the feature access codes for the features you need, and then write the assigned code number in the provided blanks in each feature procedure.

•To operate a feature, you must have the handset off-hook (removed from the cradle of the voice terminal) or the speaker or speakerphone on unless otherwise noted.

•If you receive an intercept tone (high-pitched, alternating high and low tone) while attempting to operate any feature, you have taken too much time to complete a procedural step or have made a dialing error. Hang up, get dial tone, and begin again at Step 1.

•System 75 is available in more than one version. Some features, such as Abbreviated Dialing, Call Forwarding All Calls, Last Number Dialed, and Priority Calling operate slightly differently with Version 1, and possibly Version 2, than they do with later versions. If you are using Version 1 or 2 of the System 75 software, you should check the section titled Troubleshooting later in this guide before you use any of these four features.