Polycom 1725-31402-001 manual Troubleshooting Your Phone

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Troubleshooting Your Phone

This chapter presents problems, likely causes, and corrective actions.

Problems are grouped as follows:

•Power and Startup

•Controls

•Access to Screens and Systems

•Making and Receiving Calls

•Displays

•Audio

•Microsoft Lync 2010

If you still need assistance, contact your system administrator.

You can reset your Polycom CX700 IP phone to factory defaults by using small pin on back of device, between the headset and USB interfaces.

Note

Your system administrator may require information about your phone. Press the Settings soft key, then select About. Information about your phone appears, including the firmware version, MAC address, IP address, Subnet mask, gateway address, DNS server address, VLAN ID, part number, and serial number.

To assist your system administrator in the investigation of some problems, you may be asked to upload your phone’s activity logs to the call server. Press the Settings soft key, then select Logging and the Send Logs soft key. You may be asked to change the log level.

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Contents User Guide for the Polycom CX700 IP Phone Trademark Information Changes to This Guide About This GuideUser Guide for the Polycom CX 700 IP Phone Contents Troubleshooting Your Phone Using the Basic Features of Your PhoneGetting Started with Your Phone Parts List Assembling Your Phone Connecting the Handset and Optional HeadsetConnecting the Phone to the Network Connecting to Your Computer Using a USB Cable Type a USB Connector Type B USB Adjusting the Phone Base Features of Your PhoneHookswitch and Handset Cradle Where to Position Your PhoneBefore You Use Your Phone Logging in on Your PhoneTo log in on the Polycom CX700 User Guide for the Polycom CX700 IP Phone Usage Guidelines User Guide for the Polycom CX700 IP Phone Customizing Your Phone Configuring Basic SettingsChanging Date and Time Format Changing Location and Time Zone Changing Displayed Language Changing Ring TonesLocking and Unlocking Your Phone Select Lock Your phone is now locked Adjusting Display Brightness Adjusting the VolumeSelect Brightness Enabling High ContrastSelect High Contrast Enabling Text Telephone Changing Your PasswordSelect Text Telephone TTY Select Change Password Switching UsersChanging Your PIN Select Change PINCalibration of Touch Screen Select Switch UserSelect Calibrate Touch Screen Choosing a Phone Location Managing Call ListsSelect Phone Location To view the call log Adding Contacts Managing ContactsDeleting Contacts Frequent ContactsViewing a Contact Group Searching For a ContactContact Groups User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Placing Calls Answering Calls Answering Incoming Calls Ending Calls Adjusting the Call VolumeRedialing Numbers Muting the MicrophoneHosting Conference Calls Placing Calls on HoldCall the first party Joining MeetingsTransferring Calls Press the Consult then Transfer To... soft key Select Simultaneously ring any phone number Forwarding CallsUsing Voice Mail Changing Your Presence Information Choose a presence status from the following table Restarting Your Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls To Updating Configuration on Access to Screens and SystemsLeft on the Sign In screen. Enter your Making and Receiving Calls Check same status of handset Displays Configuration onMicrosoft Lync AudioUser Guide for the Polycom CX700 IP Phone Service Agreements Safety NoticesPolycom Limited Warranty and Limitation Liability Safety and Compliance Usage and Cleaning User Guide for the Polycom CX700 IP Phone Safety Notices