Polycom 1725-31402-001 manual Audio, Microsoft Lync

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		Troubleshooting Your Phone

Audio

Symptom	Problem	Corrective Action

There is no audio on the	Your Microsoft Lync 2010 Server	Contact your system administrator to
Polycom CX700 handset	account may not be configured	ensure your account is configured in
earpiece.	correctly.	Enterprise Voice mode.

There is no audio on the	The headset is not properly	Ensure that the headset is properly
headset.	connected or turned on. Volume	connected. Ensure that the headset
	may be set too low.	amplifier (if required for your headset) is
		turned on and/or the volume is correctly
		adjusted). Verify that the phone is logged
		in and registered with Microsoft Lync 2010
		Server.

Microsoft Lync 2010

Symptom	Problem	Corrective Action

The Microsoft Lync 2010 client is	There may be problems with the	Contact your system administrator to
not working properly.	Microsoft Lync 2010 client	ensure your account is configured
	software or with Microsoft Lync	properly and that your Microsoft Lync
	2010.	2010 client software and the Microsoft
		Lync 2010 software are properly installed
		and configured.

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Contents User Guide for the Polycom CX700 IP Phone Trademark Information Changes to This Guide About This GuideUser Guide for the Polycom CX 700 IP Phone Contents Troubleshooting Your Phone Using the Basic Features of Your PhoneGetting Started with Your Phone Parts List Assembling Your Phone Connecting the Handset and Optional HeadsetConnecting the Phone to the Network Connecting to Your Computer Using a USB Cable Type a USB Connector Type B USB Adjusting the Phone Base Features of Your PhoneHookswitch and Handset Cradle Where to Position Your PhoneBefore You Use Your Phone Logging in on Your PhoneTo log in on the Polycom CX700 User Guide for the Polycom CX700 IP Phone Usage Guidelines User Guide for the Polycom CX700 IP Phone Customizing Your Phone Configuring Basic SettingsChanging Date and Time Format Changing Location and Time Zone Changing Displayed Language Changing Ring TonesLocking and Unlocking Your Phone Select Lock Your phone is now locked Adjusting Display Brightness Adjusting the VolumeEnabling High Contrast Select BrightnessSelect High Contrast Changing Your Password Enabling Text TelephoneSelect Text Telephone TTY Select Change Password Switching UsersChanging Your PIN Select Change PINSelect Switch User Calibration of Touch ScreenSelect Calibrate Touch Screen Managing Call Lists Choosing a Phone LocationSelect Phone Location To view the call log Adding Contacts Managing ContactsDeleting Contacts Frequent ContactsSearching For a Contact Viewing a Contact GroupContact Groups User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Placing Calls Answering Calls Answering Incoming Calls Ending Calls Adjusting the Call VolumeRedialing Numbers Muting the MicrophoneHosting Conference Calls Placing Calls on HoldCall the first party Joining MeetingsTransferring Calls Press the Consult then Transfer To... soft key Select Simultaneously ring any phone number Forwarding CallsUsing Voice Mail Changing Your Presence Information Choose a presence status from the following table Restarting Your Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls To Updating Configuration on Access to Screens and SystemsLeft on the Sign In screen. Enter your Making and Receiving Calls Check same status of handset Displays Configuration onMicrosoft Lync AudioUser Guide for the Polycom CX700 IP Phone Service Agreements Safety NoticesPolycom Limited Warranty and Limitation Liability Safety and Compliance Usage and Cleaning User Guide for the Polycom CX700 IP Phone Safety Notices