Polycom 1725-31402-001 manual Left on the Sign In screen. Enter your

Page 53

 

 

Troubleshooting Your Phone

 

 

 

 

 

 

Symptom

Problem

Corrective Action

 

 

 

I cannot sign-in to the Polycom

The Polycom CX700 IP phone is

Do one of the following steps:

CX700 IP phone. I see the "User

not recognized.

• Make sure you user name and

name or password is invalid"

 

 

password is correct.

error.

 

 

• If you change your password on the

 

 

 

 

phone before the server attempts to

 

 

reauthenticate, the phone will not be

 

 

able to sign in to the server and will be

 

 

left on the Sign In screen. Enter your

 

 

old password in the Password field

 

 

and press Sign in.

 

 

• If your domain password has changed

 

 

and the server attempts to

 

 

reauthenticate, the phone will return to

 

 

the Sign In screen. Enter your new

 

 

password in the Password field and

 

 

press Sign in.

 

 

• Make sure time on your phone is

 

 

correct if Kerberos is enabled in your

 

 

system.

 

 

• Make sure WINS server is enabled if

 

 

Kerberos authentication is being used

 

 

on the server.

 

 

 

I cannot sign-in to the Polycom

The Polycom CX700 IP phone is

Do one of the following steps:

CX700 IP phone. I continue to

not connected to the network.

• Check your phone is properly

see the "Device does not have a

 

 

connected to switch or router.

valid IP address" error.

 

 

• Make sure switch outlet has proper

 

 

 

 

connectivity to your network.

 

 

• Make sure DHCP is enabled in your

 

 

system.

 

 

 

 

I mistyped my PIN during first

Double tap on the edit text box for pin and

 

configuration.

start typing new digits.

 

 

 

I am trying to log in first time on

The Microsoft Communicator

Ensure PIN is enabled on Microsoft Lync

Polycom CX700 IP phone and I

“14” is not configured correctly.

2010 (pool level->FrontEnd

do not see PIN option.

 

Properties->VoIP tab).

 

 

 

I am trying to configure my

 

Click "Use Pin Configuration" on menu bar

fingerprint, but the Polycom

 

and click "Use Fingerprint Configuration"

CX700 IP phone does not seems

 

on menu bar. Swipe your fingerprint again.

to recognize it.

 

 

 

 

 

I press the Help button or the

You are not logged in on your

Sign into Microsoft Lync 2010.

Setting button and get no

Polycom CX700 IP phone.

 

response.

 

 

 

 

 

4 - 5

Page 52 Page 54
Image 53
Page 52 Page 54
Contents User Guide for the Polycom CX700 IP Phone Trademark Information Changes to This Guide About This GuideUser Guide for the Polycom CX 700 IP Phone Contents Troubleshooting Your Phone Using the Basic Features of Your PhoneGetting Started with Your Phone Parts List Assembling Your Phone Connecting the Handset and Optional HeadsetConnecting the Phone to the Network Connecting to Your Computer Using a USB Cable Type a USB Connector Type B USB Adjusting the Phone Base Features of Your PhoneHookswitch and Handset Cradle Where to Position Your PhoneBefore You Use Your Phone Logging in on Your PhoneTo log in on the Polycom CX700 User Guide for the Polycom CX700 IP Phone Usage Guidelines User Guide for the Polycom CX700 IP Phone Customizing Your Phone Configuring Basic SettingsChanging Date and Time Format Changing Location and Time Zone Changing Displayed Language Changing Ring TonesLocking and Unlocking Your Phone Select Lock Your phone is now locked Adjusting Display Brightness Adjusting the VolumeSelect High Contrast Enabling High ContrastSelect Brightness Select Text Telephone TTY Changing Your PasswordEnabling Text Telephone Select Change Password Switching UsersChanging Your PIN Select Change PINSelect Calibrate Touch Screen Select Switch UserCalibration of Touch Screen Select Phone Location Managing Call ListsChoosing a Phone Location To view the call log Adding Contacts Managing ContactsDeleting Contacts Frequent ContactsContact Groups Searching For a ContactViewing a Contact Group User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Placing Calls Answering Calls Answering Incoming Calls Ending Calls Adjusting the Call VolumeRedialing Numbers Muting the MicrophoneHosting Conference Calls Placing Calls on HoldCall the first party Joining MeetingsTransferring Calls Press the Consult then Transfer To... soft key Select Simultaneously ring any phone number Forwarding CallsUsing Voice Mail Changing Your Presence Information Choose a presence status from the following table Restarting Your Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls To Updating Configuration on Access to Screens and SystemsLeft on the Sign In screen. Enter your Making and Receiving Calls Check same status of handset Displays Configuration onMicrosoft Lync AudioUser Guide for the Polycom CX700 IP Phone Service Agreements Safety NoticesPolycom Limited Warranty and Limitation Liability Safety and Compliance Usage and Cleaning User Guide for the Polycom CX700 IP Phone Safety Notices
Top Page Image Contents