Polycom 1725-31402-001 manual Check same status of handset

Page 55

		Troubleshooting Your Phone


Symptom	Problem	Corrective Action

The phone does not ring.	Ring setting or volume is low.	Do one of the following steps:
		• Adjust the ringing level from the front
		panel using the volume up/down keys.
		• Check same status of handset,
		headset (if connected) and through
		the Speakerphone.
		• Verify that the phone is logged in and
		registered with Microsoft Lync 2010
		Server.

	Outbound or inbound calling is	Do one of the following steps:
	unsuccessful.	• Place a call to the phone under
		investigation. Check that the display
		indicates incoming call information.
		• Lift the handset. Ensure dial tone is
		present and place a call to another
		extension or number. Check that the
		display changes in response.
		• Verify that the phone is logged in and
		registered with Microsoft Lync 2010
		Server.
		• You may not have your dial plan set
		correctly or you may not have
		authorization to dial out. Contact your
		system administrator.

	You turned off the ringer.	Do one of the following steps:
		• When there is an incoming call, lift the
		handset, press Speakerphone key or
		press Headset key and you will get a
		dial tone.

I entered digits but I do not see		Do one of the following steps:
them on the display.		• If you are not in either call view or
		contacts view, make sure you go back
		to call view or contacts view.
		• Touch screen input once to make sure
		text box is in focus.

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Contents User Guide for the Polycom CX700 IP Phone Trademark Information Changes to This Guide About This GuideUser Guide for the Polycom CX 700 IP Phone Contents Troubleshooting Your Phone Using the Basic Features of Your PhoneGetting Started with Your Phone Parts List Assembling Your Phone Connecting the Handset and Optional HeadsetConnecting the Phone to the Network Connecting to Your Computer Using a USB Cable Type a USB Connector Type B USB Adjusting the Phone Base Features of Your PhoneLogging in on Your Phone Where to Position Your PhoneHookswitch and Handset Cradle Before You Use Your PhoneTo log in on the Polycom CX700 User Guide for the Polycom CX700 IP Phone Usage Guidelines User Guide for the Polycom CX700 IP Phone Customizing Your Phone Configuring Basic SettingsChanging Date and Time Format Changing Location and Time Zone Changing Displayed Language Changing Ring TonesLocking and Unlocking Your Phone Select Lock Your phone is now locked Adjusting Display Brightness Adjusting the VolumeSelect Brightness Enabling High ContrastSelect High Contrast Enabling Text Telephone Changing Your PasswordSelect Text Telephone TTY Select Change PIN Switching UsersSelect Change Password Changing Your PINCalibration of Touch Screen Select Switch UserSelect Calibrate Touch Screen Choosing a Phone Location Managing Call ListsSelect Phone Location To view the call log Frequent Contacts Managing ContactsAdding Contacts Deleting ContactsViewing a Contact Group Searching For a ContactContact Groups User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Placing Calls Answering Calls Answering Incoming Calls Muting the Microphone Adjusting the Call VolumeEnding Calls Redialing NumbersHosting Conference Calls Placing Calls on HoldCall the first party Joining MeetingsTransferring Calls Press the Consult then Transfer To... soft key Select Simultaneously ring any phone number Forwarding CallsUsing Voice Mail Changing Your Presence Information Choose a presence status from the following table Restarting Your Phone Troubleshooting Your Phone Symptom Problem Corrective Action Power and StartupControls To Updating Configuration on Access to Screens and SystemsLeft on the Sign In screen. Enter your Making and Receiving Calls Check same status of handset Displays Configuration onMicrosoft Lync AudioUser Guide for the Polycom CX700 IP Phone Service Agreements Safety NoticesPolycom Limited Warranty and Limitation Liability Safety and Compliance Usage and Cleaning User Guide for the Polycom CX700 IP Phone Safety Notices