User Guide for the Polycom CX700 IP Phone
Access to Screens and Systems
Symptom | Problem | Corrective Action | |
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There is no response from key | The Polycom CX700 IP phone is | Do one of the following steps: | |
presses. | not in active state. | • Press the keys more slowly. | |
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| • Check with the system administrator | |
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| to see whether or not the key has | |
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| been mapped to a different function or | |
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| disabled. | |
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| • Make a call to the phone to check for | |
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| inbound call display and ringing as | |
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| normal. If successful, try to press | |
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| feature keys within the call to access | |
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| the Menu, for example. | |
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| • Reboot the phone to attempt | |
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| to Updating Configuration on page | |
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The display shows “Cannot | The LAN cable is not properly | Do one of the following steps: | |
contact the server...” or “Cannot | connected. | • Check termination at the switch or hub | |
acquire IP address”. |
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| (furthest end of the cable from the | ||
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| phone). | |
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| • Check that the switch or hub is | |
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| operational (flashing link/status lights) | |
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| or contact your system administrator. | |
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| • Reboot the phone to attempt | |
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| to Updating Configuration on page | |
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I cannot | The Polycom CX700 IP phone is | Do one of the following steps: | |
CX700 IP phone. I see the | not recognized by the server. | • Validate your domain name is correct. | |
“Cannot connect to server or |
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| • Ensure DHCP is configured to provide | ||
server name is incorrect" error. |
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| DNS address as part of DHCP | ||
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| response. | |
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| • Ensure DNS has SRV records for SIP | |
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| service. | |
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| • Ensure SIP server is reachable from | |
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| the Polycom CX700 LAN. | |
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I cannot | The Polycom CX700 IP phone is | Do one of the following steps: | |
CX700 IP phone. I see the | not recognized by the server’s | • Ensure either time.windows.com is | |
"Cannot validate server | certificate. | ||
accessible or NTP is configured with | |||
certificate" error. |
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| appropriate SRV records created in | ||
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| DNS. | |
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| • Ensure PKI enrollment objects have | |
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| been created on AD to point to CA or | |
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| CA delegate. | |
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