Polycom 1725-31402-001 manual Access to Screens and Systems, To Updating Configuration on

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User Guide for the Polycom CX700 IP Phone

Access to Screens and Systems

	Symptom	Problem	Corrective Action

	There is no response from key	The Polycom CX700 IP phone is	Do one of the following steps:
	presses.	not in active state.	• Press the keys more slowly.
			• Press the keys more slowly.
			• Check with the system administrator
			to see whether or not the key has
			been mapped to a different function or
			disabled.
			• Make a call to the phone to check for
			inbound call display and ringing as
			normal. If successful, try to press
			feature keys within the call to access
			the Menu, for example.
			• Reboot the phone to attempt
			re-registration to the call server (refer
			to Updating Configuration on page
			4-17).

	The display shows “Cannot	The LAN cable is not properly	Do one of the following steps:
	contact the server...” or “Cannot	connected.	• Check termination at the switch or hub
	acquire IP address”.		• Check termination at the switch or hub
	acquire IP address”.		(furthest end of the cable from the
			phone).
			• Check that the switch or hub is
			operational (flashing link/status lights)
			or contact your system administrator.
			• Reboot the phone to attempt
			re-registration to the call server (refer
			to Updating Configuration on page
			4-17).

	I cannot sign-in to the Polycom	The Polycom CX700 IP phone is	Do one of the following steps:
	CX700 IP phone. I see the	not recognized by the server.	• Validate your domain name is correct.
	“Cannot connect to server or		• Validate your domain name is correct.
	“Cannot connect to server or		• Ensure DHCP is configured to provide
	server name is incorrect" error.		• Ensure DHCP is configured to provide
	server name is incorrect" error.		DNS address as part of DHCP
			DNS address as part of DHCP
			response.
			• Ensure DNS has SRV records for SIP
			service.
			• Ensure SIP server is reachable from
			the Polycom CX700 LAN.

	I cannot sign-in to the Polycom	The Polycom CX700 IP phone is	Do one of the following steps:
	CX700 IP phone. I see the	not recognized by the server’s	• Ensure either time.windows.com is
	"Cannot validate server	certificate.	• Ensure either time.windows.com is
	"Cannot validate server	certificate.	accessible or NTP is configured with
	certificate" error.		accessible or NTP is configured with
	certificate" error.		appropriate SRV records created in
			DNS.
			• Ensure PKI enrollment objects have
			been created on AD to point to CA or
			CA delegate.

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Contents User Guide for the Polycom CX700 IP Phone Trademark Information About This Guide Changes to This GuideUser Guide for the Polycom CX 700 IP Phone Contents Using the Basic Features of Your Phone Troubleshooting Your PhoneGetting Started with Your Phone Parts List Connecting the Handset and Optional Headset Assembling Your PhoneConnecting the Phone to the Network Connecting to Your Computer Using a USB Cable Type a USB Connector Type B USB Features of Your Phone Adjusting the Phone BaseWhere to Position Your Phone Hookswitch and Handset CradleBefore You Use Your Phone Logging in on Your PhoneTo log in on the Polycom CX700 User Guide for the Polycom CX700 IP Phone Usage Guidelines User Guide for the Polycom CX700 IP Phone Configuring Basic Settings Customizing Your PhoneChanging Date and Time Format Changing Location and Time Zone Changing Ring Tones Changing Displayed LanguageLocking and Unlocking Your Phone Select Lock Your phone is now locked Adjusting the Volume Adjusting Display BrightnessSelect Brightness Enabling High ContrastSelect High Contrast Enabling Text Telephone Changing Your PasswordSelect Text Telephone TTY Switching Users Select Change PasswordChanging Your PIN Select Change PINCalibration of Touch Screen Select Switch UserSelect Calibrate Touch Screen Choosing a Phone Location Managing Call ListsSelect Phone Location To view the call log Managing Contacts Adding ContactsDeleting Contacts Frequent ContactsViewing a Contact Group Searching For a ContactContact Groups User Guide for the Polycom CX700 IP Phone Using the Basic Features of Your Phone Placing Calls Answering Calls Answering Incoming Calls Adjusting the Call Volume Ending CallsRedialing Numbers Muting the MicrophonePlacing Calls on Hold Hosting Conference CallsJoining Meetings Call the first partyTransferring Calls Press the Consult then Transfer To... soft key Forwarding Calls Select Simultaneously ring any phone numberUsing Voice Mail Changing Your Presence Information Choose a presence status from the following table Restarting Your Phone Troubleshooting Your Phone Power and Startup Symptom Problem Corrective ActionControls Access to Screens and Systems To Updating Configuration onLeft on the Sign In screen. Enter your Making and Receiving Calls Check same status of handset Configuration on DisplaysAudio Microsoft LyncUser Guide for the Polycom CX700 IP Phone Safety Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Safety and Compliance Usage and Cleaning User Guide for the Polycom CX700 IP Phone Safety Notices