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Rinsing the boiler 
(once a month)
If your water is hard, increase the frequency. In particular, do not use descaling agents for rinsing out the boiler, as they could damage it.
• Be careful : To extend the life of your boiler and to avoid the building up of scale, it is |
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essential that you rinse out the boiler at least after every 10 uses (H) (approximately once |
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a month). |
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• Check that the generator is cold and unplugged for more than 2 hours. |
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• Using a jug, fill the boiler 3/4 full with untreated tap water. |
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• Shake the base unit for a few moments and then empty it completely over your sink (I). | GB |
• To obtain the best results, we advise you to repeat this operation. |
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Is there any problem
Problems | Possible causes | Solutions |
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Water runs through the holes in the | The boiler is too full. | Do not fill the boiler right up to the top. |
sole plate. | The thermostat is not working : the | Contact an Approved Service Centre. |
| temperature is always too low. |
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| You are using the steam control button | Check the thermostat and steam flow |
| before the iron is hot enough. | settings (according to model). |
| Water has condensed in the pipes because | Press the steam control button away from |
| you are using steam for the first time or you | your ironing board until the iron produces |
| have not used it for some time. | steam. |
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White steaks come through the holes | Your boiler has a | Rinse the boiler every 10 uses (see § rinsing |
in the soleplate. | it is not rinsed out regularly. | the boiler). If your water is hard, increase |
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| the frequency. |
Brown streaks come through the holes in | You are using chemical descaling agents or | Never add this type of product in the boiler |
the soleplate and stain the linen. | additives in the water for ironing. | (see § what water to use). |
| Your linen is not rinsed sufficiently or you |
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| have ironed a new garment before washing | Ensure linen is rinsed thoroughly to remove |
| it. | any soap deposits or chemicals on new |
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| garments which have been sucked up by |
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| the iron. |
The soleplate is dirty or brown and may | You are ironing at too high a temperature. | See our recommendations regarding |
stain the linen. |
| temperature control setting. |
| You are using starch. | Always spray starch on the reverse side of |
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| the fabric to be ironed. |
There is no steam. | The boiler is empty. | Fill the boiler. |
| The boiler is not yet ready. | After starting the appliance, wait for 8 mins |
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| or until the steam ready indicator light |
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| comes on (according to model). |
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Steam escapes from the boiler cap. | Cap screwed on incorrectly. | Screw the cap back on. |
| The seal on the cap is damaged. | Contact an Approved Service Centre. |
| The appliance is faulty. | Stop using the generator and contact an |
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| Approved Service Centre. |
Steam or water escape under the | The appliance is faulty. | Stop using the generator and contact an |
appliance. |
| Approved Service Centre. |
If you have any product problems or queries please contact our Customer Relations Team first for expert help and advice:
HELPLINE: 0845 602 1454 - UK (01) 461 0390 - Ireland or consult our website - www.tefal.co.uk
Environment protection first !
Your appliance contains valuable materials which can be recovered or recycled.
Leave it at a local civic waste disposal centre.
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