HP 2140 Fax manual Document scanner area on

Page 52

	Troubleshooting
(continued)

Problem	Solution

The numbers stored in memory do not	Make sure the numbers are programmed correctly. To print a
dial correctly.	Phone book list, see Print reports on page 34.

The document does not feed into the	Be sure the document is not wrinkled, and you are putting it in
machine.	correctly. Check that the document is the right size and not too
	thick or too thin. See Document types and sizes on page 52.

You cannot receive faxes automatically.	Check if TEL appears on the right side of the display. In TEL
	mode, you cannot receive a fax automatically. Be sure the
	handset is seated on the cradle properly.
	If the ink is low, the fax will stop printing faxes. Replace the print
	cartridge.
	If the fax memory is full, the fax will stop answering the phone.
	Load paper and print the faxes in memory to clear out the
	memory.

The machine cannot receive faxes	Do not hang up the handset before pressing Start to receive a fax.
manually.

The machine does not send anything.	Check that the document is loaded face down.Send should
	appear in the display after it dials. Check if the machine to which
	you are sending can receive your fax.

You cannot poll another machine.	The fax machine you are polling may be using a poll code
	(password).

The fax you received has blank bits on it.	The machine sending to you may be faulty. A noisy phone line can
	cause line errors. Check your machine by making a copy.

Spots or lines missing from the fax you	Check if the print cartridge is ok by making a copy. See Maintain
receive.	the print cartridge on page 42. Check with the telephone
	company to see if your phone line is noisy.

You are receiving poor quality copies.	The fax machine sending to you may have a dirty scan glass.
	Also, check with the telephone company to see if your phone line
	is noisy.

Some of the words on the fax you	The machine sending to you had a temporary document jam.
received appear stretched.

Your machine does not make copies.	Make sure your document is loaded face down.

There are lines on copies or documents	Check your scan glass for marks and clean it (see Clean the
you send.	document scanner area on page 44).

The machine dials a number, but fails to	The remote fax machine may be turned off or unable to answer
make a connection with a remote fax	incoming calls. Speak with the other fax operator to solve the
machine.	problem.

Care and maintenance

49

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Contents HP 2140 Fax series HP 2140 Fax series Safety information Contents Feature reference Additional featuresAdvanced faxing Specifications and regulatory information Care and maintenanceIndex Quick start Load paperLoad documents to fax or copy Send a faxReceive a fax Make a copyMake a telephone call HP Fax features HP Fax basicsHP 2140 Fax Parts of the HP FaxControl Panel of HP Fax Cancel Label Icon Name and DescriptionRedial/Pause Start Starts a fax jobBasic FAX Overview of menu options Option SettingsBasic FAX menu Set document resolution and contrast for a single copy on Document resolution and contrast for a single copy onAdvanced FAX menu Ready mode LoudspeakerNavigate the menus Tools menuEnter dates, times, text, and telephone numbers Key Produces Most text fieldsPress Result Speed dialing Fax header telephone numberStore a number in the phone book KeyPrint the phone book Dial from the phone bookPaper types and sizes Document types and sizesSet document resolution and contrast for a single copy Do not try to send documents that areAdjust volume Ringer volumeSpeaker volume Automatic fax redialAdditional features Set rings to answerUse Caller ID Block junk fax numbersFavorites Image TCR Distinctive ring DrpdAnswer/receive mode Set up distinctive ring Drpd answer modeTeach the HP Fax the ring pattern UseFAX See Set rings to answer onAdvanced faxing Delayed faxBroadcasting Setting send polling PollingForward faxes To cancel the scheduled jobPolling another fax to receive Start Date&Time will display Feature reference Alarm soundsSet the date and time Turn on and off soundsSilent mode Set the fax header informationPrint reports Key soundsReports you can print Report name ContentReprinting faxes on Clearing memory Reprinting faxesIt will Redial a number in memory Print cartridge information Care and maintenanceView ink level Print the self test Access CartridgeReplace the print cartridge Replace the print cartridge Clear jammed documents and paper Document jams during transmissionPaper jams during printing To clear document jamClean the print cartridge Clean the contacts Press Access CartridgeMaintain the print cartridge Wipe the print cartridge contactsClean the cartridge carrier contacts Clean the document scanner area Adjust the scanner LCD error messages Display Status/SolutionAdjust the scanner on Reprinting faxes on page 36 and see Clearing memory onMemory Received Transmission onTroubleshooting Fax problemsProblem Solution See Paper jams during printing onDocument scanner area on See To cancel the scheduled job on Print quality problemsPrint cartridge on Paper feeding problems Specifications and regulatory information Paper size Dimensions Paper weightAcceptable documents Single sheet Or more sheetsProduct specifications SpecificationPrint cartridge HP 701 black inkjet print cartridge CC635AYES Sample of ITU #1 test chart reduced to 60.5% Environmental product stewardship program Regulatory notices Regulatory model identification numberAutomatic Dialers FCC statementFor non-European customers Use Hewlett-Packard support servicesBefore calling customer support Page Declaration of conformity Declaration of ConformityHewlett-Packard Limited Warranty Statement Index Page Page CM721-90001

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