HP 2140 Fax Troubleshooting, Fax problems, See Paper jams during printing on, Problem Solution

Page 51

Troubleshooting

(continued)

Display	Status/Solution

Remove jammed paper	The paper has jammed during printing. To clear the paper jam,
and press Cancel	see Paper jams during printing on page 41.

Send Error.	There is an error while sending a fax.
Try again.

System Busy	The fax machine is busy doing something else.
Try again later

To redial now, press	The machine is waiting (three minutes) to automatically redial the
Start	fax number that was busy or did not answer.
	You have the option to manually redial by pressing Start.

Processing Job	You attempted to enter Favorites while sending or printing
	Favorites document.

Unknown ink level	A previously used cartridge has been detected. Remaining ink
	reported in View Ink Level and Ink Low message may be
	inaccurate.

Troubleshooting

Your problem may be listed in “LCD error messages” on page 46. The chart below shows other problems you can solve yourself. For problems you cannot resolve here, see Use Hewlett-Packard support services on page 59.

TIP: (For U.S. only) You can test your HP Fax to make sure it is set up properly for faxing. Place a document in the document feeder, dial 1-888 HP FAX ME (1-888-473-2963) and press Start. Please wait approximately 1 minute and you will receive a “Fax Back System Test” page, confirming your product is working correctly. The Fax Header must be set up in order to test the fax machine.

Fax problems

Problem	Solution

The machine is not working, there is no	Unplug the power cord and plug it in again. Check that your
display, and the buttons are not working.	socket is live.

No dial tone.	Check that the phone line is connected properly to the port in the
	bottom of the fax. Unplug and replug it. Make sure it clicks. Check
	the phone socket in the wall by plugging in another phone.

Someone calls and gets a busy signal	This may rarely occur if the answer mode is set to AUTO, a voice
even though the fax is not busy.	call comes in and is hung up without being answered, and another
	call is immediately received. In AUTO mode the machine goes
	back to fax receive mode if the voice call is not answered. The line
	will appear busy until the machine resets.

48 Care and maintenance

Image 51

Contents HP 2140 Fax series HP 2140 Fax series Safety information Contents Additional features Feature referenceAdvanced faxing Care and maintenance Specifications and regulatory informationIndex Load paper Quick startSend a fax Load documents to fax or copyMake a copy Receive a faxMake a telephone call HP Fax basics HP Fax featuresParts of the HP Fax HP 2140 FaxControl Panel of HP Fax Start Starts a fax job CancelLabel Icon Name and Description Redial/PauseBasic FAX Option Settings Overview of menu optionsBasic FAX menu Document resolution and contrast for a single copy on Set document resolution and contrast for a single copy onAdvanced FAX menu Tools menu Ready modeLoudspeaker Navigate the menusEnter dates, times, text, and telephone numbers Most text fields Key ProducesPress Result Key Speed dialingFax header telephone number Store a number in the phone bookDial from the phone book Print the phone bookDocument types and sizes Paper types and sizesDo not try to send documents that are Set document resolution and contrast for a single copyAutomatic fax redial Adjust volumeRinger volume Speaker volumeSet rings to answer Additional featuresBlock junk fax numbers Use Caller IDFavorites Distinctive ring Drpd Image TCRUse Answer/receive modeSet up distinctive ring Drpd answer mode Teach the HP Fax the ring patternSee Set rings to answer on FAXDelayed fax Advanced faxingBroadcasting Polling Setting send pollingTo cancel the scheduled job Forward faxesPolling another fax to receive Start Date&Time will display Turn on and off sounds Feature referenceAlarm sounds Set the date and timeKey sounds Silent modeSet the fax header information Print reportsReport name Content Reports you can printReprinting faxes on Reprinting faxes Clearing memoryIt will Redial a number in memory Care and maintenance Print cartridge informationView ink level Access Cartridge Print the self testReplace the print cartridge Replace the print cartridge To clear document jam Clear jammed documents and paperDocument jams during transmission Paper jams during printingWipe the print cartridge contacts Clean the print cartridgeClean the contacts Press Access Cartridge Maintain the print cartridgeClean the cartridge carrier contacts Clean the document scanner area Adjust the scanner Reprinting faxes on page 36 and see Clearing memory on LCD error messagesDisplay Status/Solution Adjust the scanner onTransmission on Memory ReceivedSee Paper jams during printing on TroubleshootingFax problems Problem SolutionDocument scanner area on Print quality problems See To cancel the scheduled job onPrint cartridge on Paper feeding problems Single sheet Or more sheets Specifications and regulatory informationPaper size Dimensions Paper weight Acceptable documentsHP 701 black inkjet print cartridge CC635A Product specificationsSpecification Print cartridgeYES Sample of ITU #1 test chart reduced to 60.5% Environmental product stewardship program Regulatory model identification number Regulatory noticesFCC statement Automatic DialersUse Hewlett-Packard support services For non-European customersBefore calling customer support Page Declaration of Conformity Declaration of conformityHewlett-Packard Limited Warranty Statement Index Page Page CM721-90001

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