Condition | Possible cause | Suggested solutions | |
|
|
| |
The printer | The printer may | Check the printer properties to | |
does not | be configured | ensure that all of the print | |
print. | incorrectly. | settings are correct. | |
(Continued) |
|
| |
The printer driver | Reinstall the printer driver; See | ||
| |||
| may be | the Software Section. Try | |
| incorrectly | printing a test page. | |
| installed. |
| |
|
|
| |
| The printer is | Check the LEDs on the control | |
| malfunctioning. | panel to determine if the printer | |
|
| is indicating a system error. | |
|
|
| |
Printer | The paper source | For many software | |
selects print | selection in the | applications, the paper source | |
media from | printer properties | selection is found under the | |
the wrong | may be incorrect. | Paper tab within the printer | |
paper |
| properties. Select the correct | |
source. |
| paper source. See the | |
|
| Software Section. | |
|
|
| |
Paper does | Paper has not | Remove paper from the tray | |
not feed into | been loaded | and reload it correctly. | |
the printer. | correctly. | Check that the adjustable | |
|
| guides are set correctly. | |
|
|
| |
| There is too much | Remove excess paper from the | |
| paper in the tray. | tray. | |
|
|
| |
| The paper is too | Use only paper that meets | |
| thick. | printer specifications. | |
|
|
| |
Print job is | The job may be | Reduce the complexity of the | |
extremely | very complex. | page(s) or try adjusting the | |
slow. |
| print quality settings. | |
|
| To adjust the print quality | |
|
| settings, reduce the resolution. | |
|
| If you have set the resolution to | |
|
| 1200 dpi (Best), change it to | |
|
| 600 dpi (Normal). See the | |
|
| Software Section. | |
|
| Change the port setting to the | |
|
| USB or network port to improve | |
|
| print speed. | |
|
| Your printer prints | |
|
| paper at 28 ppm and letter- | |
|
| sized paper at 30 ppm. | |
|
|
| |
| The computer | Simplify the page layout and | |
| may have | remove any unnecessary | |
| insufficient | graphics from the document. | |
|
| ||
| memory (RAM). |
| |
|
|
|
Condition | Possible cause | Suggested solutions |
|
|
|
Half the page | The page layout | Simplify the page layout and |
is blank. | is too complex. | remove any unnecessary |
|
| graphics from the document. |
|
|
|
| The page | Change the page orientation in |
| orientation setting | your application. See the |
| may be incorrect. | Software Section. |
|
|
|
| The paper size | Ensure that the paper size in |
| and the paper | the printer driver settings |
| size settings do | matches the paper in the tray. |
| not match. | Or, ensure that the paper size |
|
| in the printer driver settings |
|
| matches the paper selection in |
|
| the software application |
|
| settings you use. |
|
|
|
The paper | There is too much | Remove excess paper from the |
keeps | paper in the tray. | tray. |
jamming. |
| If printing on special print |
|
| media, use the manual tray. |
|
|
|
| An incorrect type | Use only paper that meets |
| of paper is being | printer specifications. |
| used. | If printing on special print |
|
| media, use the manual tray. |
|
|
|
| There may be | Open the front cover and |
| debris inside the | remove the debris. |
| printer. |
|
|
|
|
The printer | The printer cable | Disconnect and reconnect the |
prints, but | is loose or | printer cable. Try a print job that |
the text is | defective. | you have already printed |
wrong, |
| successfully. If possible, attach |
garbled, or |
| the cable and printer to another |
incomplete. |
| computer and try a print job |
|
| that you know works. Finally, |
|
| try a new printer cable. |
|
|
|
| The wrong printer | Check the application’s printer |
| driver was | selection menu to ensure that |
| selected. | your printer is selected. |
|
|
|
| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
|
|
|
|
| If you are under | Change the font setting. See |
| the DOS | page 1.6. |
| environment, the |
|
| font setting for |
|
| your machine |
|
| may be set |
|
| incorrectly. |
|
|
|
|
9.6 <Troubleshooting>