HP SP 3300 manual Common PostScript problems, Common Macintosh problems

Common PostScript problems

The following situations are PostScript language specific and may occur when several printer languages are being used.

Note

• To receive a printed or screen displayed message when PostScript errors occur, open the Print Options window and click the desired selection next to the PostScript errors section.

Condition	Possible cause		Suggested solutions
PostScript file	The PostScript	•	Print a configuration page
can not be	driver may not		and verify that the PostScript
printed.	be installed		version is available for
	correctly.		printing.
		•	Install the PostScript driver;
			to installing the PS printer
			driver, see the Software
			Section.
		•	If problem consists, contact a
			service representative.
“Limit Check	The print job	You might need to reduce the
Error” message	was too	complexity of the page.
appears.	complex.
A PostScript	Print job may	Make sure that the print job is a
error page	not be	PostScript job. Check to see
prints.	PostScript.	whether the software
		application expected a setup or
		PostScript header file to be sent
		to the printer.
When print a	The resolution	Make sure that the resolution
document in	setting in the	setting in your printer driver
Macintosh with	printer driver	matches that in Acrobat
Acrobat Reader	may not be	Reader.
6.0 or higher,	matched with
colors print	that in Acrobat
incorrectly.	Reader.

Common Macintosh problems

Condition	Suggested solutions
The printer does not	Incompatibility between the PDF file and
print PDF file correctly.	the Acrobat products:
Some parts of graphics,	Printing the PDF file as an image may
text, or illustrations are
	solve this problem. Turn on Print As
missing.
	Image from the Acrobat printing options.
	Note: It will take longer to print when you
	print a PDF file as an image.
The document has	Update your Mac OS to OS 10.3.3 or
printed, but the print job	higher.
has not disappeared
from the spooler in Mac
OS 10.3.2.
Some letters are not	This problem is caused because Mac OS
displayed normally	cannot find the font during the cover
during the cover sheet	page printing.
printing.	Alphanumeric characters, in the Billing
	Info field, are only allowed for printing on
	the cover page. Other characters will be
	broken on the printout.

9.10 <Troubleshooting>