HP SP 3300 manual Troubleshooting checklist, Solving general printing problems

Troubleshooting checklist

If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding suggested solutions.

Condition		Suggested solutions
Make sure that the	•	If the Online LED is off, check the power
Online LED on the		cord connection. Check the power switch.
control panel lights		Check the power source by plugging the
green.		power cord into another outlet.
Print a demo page	•	If a demo page does not print, check the
to verify that the		paper supply in the tray.
printer is feeding	•	If the paper jams in the printer, see page
paper correctly. See		9.1.
page 2.1.
Check the demo	If there is a print quality problem, see page
page to see if it	9.7.
printed correctly.
Print a short	•	If the page does not print, check the cable
document from a		connection between the printer and the
software application		computer.
to verify that the	•	Check the print queue or print spooler to
computer and		see if the printer has been paused.
printer are	•	Check the software application to ensure
connected and are		that you are using the proper printer driver
communicating
		and communication port. If the page is
correctly.
		interrupted during printing, see page 9.5.
If completing the	•	“Understanding the LEDs” on page 1.3.
checklist does not	•	“Solving general printing problems” on
resolve the printer		page 9.5.
problem, check the	•	“Common Windows problems” on page
following		9.9.
troubleshooting	•	“Common PostScript problems” on page
sections.		9.10.
	•	“Common Macintosh problems” on page
		9.10.

Solving general printing problems

For problems with the operation of your printer, refer to the table for suggested solutions.

Condition	Possible cause	Suggested solutions
The printer	The printer is not	Check the power cord
does not	receiving power.	connections. Check the power
print.		switch and the power source.
	The printer is not	Select SP 3300 Series or SP
	selected as the	3300 Series PS as your default
	default printer.	printer.
	The printer cover	Close the printer cover.
	is not closed.
	Paper is jammed.	Clear the paper jam. See page
		9.1.
	No paper is	Load paper. See page 5.4.
	loaded.
	The toner	Install the toner cartridge.
	cartridge is not
	installed.
	The printer may	Add paper to the manual tray,
	be in manual feed	and press the Cancel button
	mode and out of	on the control panel.
	paper.
	The connection	Disconnect the printer cable
	cable between	and reconnect it.
	the computer and
	the printer is not
	connected
	properly.
	The connection	If possible, attach the cable to
	cable between	another computer that is
	the computer and	working properly and try to print
	the printer is	a document. You can also try
	defective.	using a different printer cable.
	The port setting is	Check the Windows printer
	incorrect.	setting to make sure that the
		print job is sent to the correct
		port. If the computer has more
		than one port, make sure that
		the printer is attached to the
		correct one.

9.5 <Troubleshooting>