HP SP 3300 manual Common Windows problems

Condition		Suggested solutions
Wrinkles or	•	Ensure that the paper is loaded properly.
creases	•	Check the paper type and quality. See page
		5.2.
	•	Turn over the stack of paper in the tray. Also
		try rotating the paper 180° in the tray.

Back of	•	The transfer roller may be dirty. See page 8.1.
printouts are	•	Check for leaking toner. Clean the inside of
dirty		the printer.

Solid black	•	The toner cartridge may not be installed
pages		properly. Remove the cartridge and reinsert.
	•	The toner cartridge may be defective and
		need replacing. Install a new toner cartridge.
	•	The printer may require repair. Contact a
		service representative.

Loose toner	•	Clean the inside of the printer.
	•	Check the paper type and quality. See page
		5.2.
	•	Install a new toner cartridge. See page 8.4.
	• If the problem persists, the printer may require
		repair. Contact a service representative.
Character voids	Character voids are white areas within
	characters that should be solid black:
	•	If you are using transparencies, try another
		type of transparency. Because of the
		composition of the transparency, some
		character voids may be normal.
	•	You may be printing on the wrong surface on
		the paper. Turn over the paper in the tray.

•The paper may not meet paper specifications. See page 5.3.

Condition		Suggested solutions
Horizontal	If horizontally aligned black streaks or smears
stripes	appear:
	•	The toner cartridge may be installed
		improperly. Remove the cartridge and
		reinsert.
	•	The toner cartridge may be defective. Install a
		new toner cartridge. See page 8.4.
	• If the problem persists, the printer may require
		repair. Contact a service representative.
Curl	If the printed paper is curled or paper does not
	feed into the printer:
	•	Turn over the stack of paper in the tray. Also
		try rotating the paper 180° in the tray.

An unknown	Your printer is probably being used at an altitude
image repetitively	of 1,000 m (3,281 ft) or above.
appears on a	The high altitude may affect the print quality
next few sheets	such as loose toner or light imaging. You can set
or loose toner,	this option through Printer Settings Utility or
light print or	Printer tab in printer driver’s properties. See
contamination	page 1.5.
occurs.

Common Windows problems

Condition	Suggested solutions
“File in Use”	Exit all software applications. Remove all
message appears	software from the StartUp Group, then restart
during installation.	Windows. Reinstall the printer driver.
“General Protection	Close all other applications, reboot Windows,
Fault”, “Exception	and try printing again.
OE”, “Spool32”, or
“Illegal Operation”
messages appear.
“Fail To Print”, “A	These messages may appear during printing.
printer timeout error	Just keep waiting until the printer finishes
occurred,”	printing. If the message appears in standby
messages appear.	mode or after printing has been completed,
	check the connection and/or whether an error
	has occurred.

Note

• Refer to Microsoft Windows 2000/XP/Vista and Windows Server 2003 User’s Guide that came with your PC for further information on Windows error messages.

9.9 <Troubleshooting>