Before Calling For Service
Before calling for service, check the following to avoid unnecessary service charges.
Be sure to check these items first:
•Is there a power outage in the area?
•Is the household fuse blown or the circuit breaker tripped?
•Is the rangetop disconnected from the electrical supply?
If the Burners do not Ignite:
•Are the burner caps properly aligned and seated in the burner bases?
•Are the burner ports clogged?
•Is a fuse blown or is the circuit breaker tripped?
•Is the manual
Data Rating Label
The data rating plate showing the model and serial numbers of your rangetop is located on the underside of the rangetop chassis near the front. This information is required if customer service is requested. Before installation, the model and serial numbers should be entered in the appropriate spaces on this page. After installation, accessing the information is difficult.
Service Information
For handy reference, copy the information below from the data rating plate. Keep your invoice for Warranty validation.
Model Number __________________________________
Serial Number ___________________________________
Date of Purchase ________________________________
Dealer’s Name __________________________________
Dealer’s Phone Number ___________________________
Service Center's Name ____________________________
Service Center’s Phone Number ____________________
Also, enter this information on the Product Registration Form included with this product, then mail it to the indicated address.
Register your BSH product to ensure timely service and access to your product related information. You may register your product through one of the following ways:
1.Mail in the completed THERMADOR® Product Registration card.
2.Register your product online at www.thermador.com.
3.Call us at THERMADOR customer service at
Product Rating
Label/Serial Tag
Figure 20: Rating Label Location
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