Gaggenau RF 413, RF 461, RF 463, RF 411 Customer Service, Fault, Possible cause, Remedial action

Fault	Possible cause	Remedial action
The Light at the Ice and Water	The Light is switched Off.	Press the Button at the Ice and Water
Dispenser does not work.		Dispenser Control Panel.
	The Light is defective.	See chapter “Light (LED)“.
Ice forms in the inflow hose	Low Water Pressure.	Connect the appliance to the stipulated water
to the Ice Maker.		pressure only (see chapter “Connecting
		Appliance”, section “Water Connection”).
	Shut Off Tap incorrectly opened.	Open Shut Off Tap fully.
Water runs from the appliance.	The Water Connection Hose is not	Replace the hose with a manufacturer’s
	properly sealed.	original part.
	Incorrect Shut Off Tap installed.	Incorrect taps can cause low water pressure
		and damage to the appliance.
The water pressure is less than	Low Water Pressure.	Connect the appliance to the stipulated water
usual.		pressure only (see chapter “Connecting
		Appliance”, section “Water Connection”).

Shut Off Tap incorrectly opened.

Open Shut Off Tap fully and check for leaks. Check the minimum through flow.

Incorrect Shut Off Tap installed.

Incorrect taps can cause low water pressure and damage to the appliance.

Water Supply has kinks.	Turn Off the Water Supply at the Shut Off Tap.
	Smoothen out the kinks, exchange where
	necessary.
The Filter Cartridge is blocked or needs	Exchanging the Filter Cartridge.
to be replaced.

Customer Service

Before you call Customer Service, see the chapter entitled “Before Calling for Service”.

After checking according to the chapter entitled “Before Calling for Service”, additional help can be requested by calling the Gaggenau Customer Service center,

877 442 4436 (toll-free), from anywhere in the USA.

Note down the following information about your freezer so that you have it ready and can be better assisted if you require help or Customer Service.

Dealer’s name:

Address:

Telephone number:

Purchase date:

Model number:

FD number:

Serial number

Type

24