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TECHNICAL SUPPORT

3Com provides easy access to technical support information through a variety of services. This appendix describes these services.

Information contained in this appendix is correct at time of publication. For the very latest, we recommend that you access 3Com Corporation’s World Wide Web site.

Online Technical

3Com offers worldwide product support 24 hours a day, 7 days a week, through

Services

the following online systems:

 

World Wide Web site

 

3Com Bulletin Board Service (3ComBBS)

 

3ComFactsSM automated fax service

 

3ComForum on CompuServe online service

World Wide Web Site

Access the latest networking information on 3Com Corporation’s World Wide

 

Web site by entering our URL into your Internet browser:

 

http://www.3com.com/

 

This service features the latest information about 3Com solutions and

 

technologies, customer service and support, news about the company,

 

Net Age® Magazine, and more.

3Com Bulletin Board

3ComBBS contains patches, software, and drivers for all 3Com products, as well

Service

as technical articles. This service is available through analog modem or digital

 

modem (ISDN) 24 hours a day, 7 days a week.

 

Access by Analog Modem

 

To reach the service by modem, set your modem to 8 data bits, no parity, and

 

1 stop bit. Call the telephone number nearest you:

Country

Data Rate

Telephone Number

 

 

 

Australia

up to 14400 bps

61 2 9955 2073

Brazil

up to 14400 bps

55 11 547 9666

France

up to 14400 bps

33 1 6986 6954

Germany

up to 28800 bps

4989 62732 188

Hong Kong

up to 14400 bps

852 2537 5608

Italy (fee required)

up to 14400 bps

39 2 27300680

Japan

up to 14400 bps

81 3 3345 7266

 

 

 

(continued)

 

 

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3Com 09-1324-000 manual Technical Support, Online Technical, Services, Access by Analog Modem