Accessing Voice, Mail Messages, Through E-mail | 3Com NBX 1105

36CHAPTER 4: VOICE MAIL

Accessing Voice	(NBX 100 and SuperStack 3 NBX) You can listen to your voice mail
Mail Messages	from any computer that allows you to access your e-mail. Your e-mail
Through E-mail	software must be IMAP compliant. Voice mail messages are sent as sound
	files, so your computer must have a sound card. See your administrator
	for assistance with this feature.

Greeting-Only	With a greeting-only mailbox, callers hear your message but cannot leave
Mailbox	a voice mail message.

Example:

■In a school, teachers create a voice mail message that explains homework assignments. Students call in to the greeting-only mailbox to get the homework information but cannot leave a message for the teacher on this mailbox.

■An employee is taking an extended leave of absence and creates a message stating the scheduled date of return and whom to call in the meantime. Callers may be transferred to other extensions but are not able to leave voice mail messages for this employee.

■Your administrator may create greeting-only mailboxes for routine company information, such as directions to your facility or hours of business operation.

To change your voice mailbox to a greeting-only mailbox:

1Log in to the NetSet utility.

2Select the NBX Messaging tab.

3Select Greeting Only Mailbox.

Consider changing your voice mail message to indicate that callers cannot leave messages in your voice mailbox.

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3Com NBX 1105, NBX 1102, NBX 2102, NBX 2101 manual Accessing Voice, Mail Messages, Through E-mail, Greeting-Only, Mailbox

Contents

Telephones Attendant Consoles United States Government Legend Contents Standard Features Greeting-Only Mailbox Phantom Mailbox Group Mailbox Delayed Ringing Pulse Dialing NBX 1105 Attendant Console Complement Attendant SoftwarePage How to Use Shows where to look for specific information in this guideWhere to Find Information This Guide Terms ConventionsCommonly Used Terms List conventions that are used throughout this guide Documentation for 3Com NBX Networked Telephony Solutions is DocumentationMaximize the full potential of the system NetSet Utility Part Number Getting Started This chapter covers these topics Setting Up Your Voice Mail NetSet Utility NBX NetSet Login Screen with Password Dialog Box Action Description Icon Features and for your NBX Telephone Quick ReferenceSheet Log in to the NetSet utility Getting Started NBX Business Telephones NBX Business Telephones have these features Controls10 a-f Handset Programmable Access buttons with indicator lights See ExitTelephone key pad Status Indicator Lights TelephoneLight Status Access Buttons Programmable NBX Business Telephones NBX Basic Telephone NBX Basic Telephone has these features NBX Basic Telephone Model Status Indicator Patterns Status Icons onNBX Basic That are associated with each line status Feature NBX Basic Telephone has three programmable Access buttons.To return to the first call Press Call Toggle button again Call Toggle Voice Mail Dial 2 to select Change Password Select NBX Messaging Change PasswordType your current password Listening to MessagesSecurity Tips NBX Telephones System Location Managing Your Voice Mail Messages Replying to a MessageInformation About Your Messages Forwarding a Your comments to introduce the message to the other users Creating Sending a Message Press 9 for Message Delivery Options You are prompted to press one of the following buttons toDial 9 for Mailbox Options Forwarding Calls Directly to YourVoice Mailbox Your voice mailbox Accessing Voice Mail MessagesThrough E-mail Greeting-Only Group Mailbox Mailbox Voice Mail Standard Features Setting the Volume Dialing a Call Using the Internal Name Directory Names as They Appear in the Internal Directory Dialing an To dial an external call External Call Creating Your Call Forward Path Select User Information Call Forward Placing a Call on HoldTo place a call on hold Select User Information Call Permissions Transferring a Call To set up a conference call Establishing aConference Call External calls More About Conference Calls HoldCall is answered by someone else Drop button Standard Features Personalizing Your Telephone Ringer Tone Select Speed Dials Telephone LabelsSelect Ringer Tones Speed Dials NBX Business Telephones only Select Speed Dials One Touch Select Speed Dials Personal Select Speed Dials, and then select Personal or System-wide Off-Site NotificationSelect NBX Messaging Off Site Notification Number/Address field Do Not Disturb Considerations Preventing Unauthorized UseYour Telephone Telephone Locking Class of Service OverrideSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Following features are described in this chapter Telephone System Caller ID Internal and ExternalCalling Line Identity Restriction Clir Clir for All External Calls Clir for Next External Call OnlyCall Pickup Select User Information Call Pickup Pickup Pickup Hunt Groups Calling GroupsCalls can be directed to several phones Hunt Group Numbers assigned by your administrator Select User Information Hunt Groups Shows an example of a calling group configuration System Default Extension Numbers Call ParkClick Details Telephones using the Paging feature Paging Extensions Feature CodesPaging Certain circumstances, you can broadcast a message from NBX Getting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Delayed Ringing Using a Feature CodeUsing a Mapped Button Pulse Dialing Using a Personal Speed Dial This chapter covers these features Attendant Consoles NBX Attendant Console 5 6 Select Speed Dials Attendant Console LabelsSelect Print Complement AttendantSoftware Department, or by extension Attendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Attendant Consoles Telephone Installation MAINTENANCE, Troubleshooting This chapter covers the following topics Connecting Underside of the NBX Business Telephone is shown in Figure Low-Profile and High-Profile Positions Low-Profile and High-Profile Desktop Positions Wall-Mount Position Knob for the Handset Support Peg Cleaning Your TroubleshootingPossible Problems Moving Your Ports Busy Possible Problem NCP Telephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes for General Use Feature Codes General Telephone FeaturesFeature Description Code Then Button Feature Codes for Outbound Calls Feature Codes Managing Outbound Telephone Calls Feature Codes for Incoming Calls Feature Codes Managing Incoming Telephone CallsFeature Description Paging Codes Address system, over NBX Business Telephones, or bothTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index