Hunt Groups, Calling Groups | 3Com NBX 1102, NBX 1105, NBX 2102

Hunt Groups and Calling Groups

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Hunt Groups and	Your administrator can establish informal “call centers” so that incoming
Calling Groups	calls can be directed to several phones.

Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage (call forwarding) path. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox or to the receptionist.

Figure 9 shows an example of a hunt group configuration.

Figure 9 Sample Hunt Group Configuration

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1Incoming Telephone Call

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3Com NBX 1102, NBX 1105, NBX 2102, NBX 2101 manual Hunt Groups, Calling Groups, Calls can be directed to several phones

Contents

Attendant Consoles Telephones United States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard Features NBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage Shows where to look for specific information in this guide How to UseWhere to Find Information This Guide Conventions TermsCommonly Used Terms List conventions that are used throughout this guide Documentation Documentation for 3Com NBX Networked Telephony Solutions isMaximize the full potential of the system NetSet Utility Part Number This chapter covers these topics Getting Started Voice Mail Setting Up Your NetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog Box Quick Reference Features and for your NBX TelephoneSheet Log in to the NetSet utility Getting Started NBX Business Telephones Controls NBX Business Telephones have these features10 a-f Handset Telephone key pad Programmable Access buttons with indicator lights SeeExit Light Status Status Indicator LightsTelephone Programmable Access Buttons NBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these features Status Icons on Status Indicator PatternsNBX Basic That are associated with each line status NBX Basic Telephone has three programmable Access buttons. FeatureTo return to the first call Press Call Toggle button again Call Toggle Voice Mail Type your current password Dial 2 to select Change PasswordSelect NBX Messaging Change Password Messages Listening toSecurity Tips NBX Telephones System Managing Your Voice Mail Messages Location Message Replying to aInformation About Your Messages Your comments to introduce the message to the other users Forwarding a Sending a Message Creating Dial 9 for Mailbox Options Press 9 for Message Delivery OptionsYou are prompted to press one of the following buttons to Directly to Your Forwarding CallsVoice Mailbox Your voice mailbox Mail Messages Accessing VoiceThrough E-mail Greeting-Only Mailbox Group Mailbox Voice Mail Standard Features Dialing a Call Setting the Volume Names as They Appear in the Internal Directory Using the Internal Name Directory External Call Dialing an To dial an external call Select User Information Call Forward Creating Your Call Forward Path Hold Placing a Call onTo place a call on hold Select User Information Call Permissions Transferring a Call Establishing a To set up a conference callConference Call External calls Hold More About Conference CallsCall is answered by someone else Drop button Standard Features Personalizing Your Telephone Select Ringer Tones Ringer ToneSelect Speed Dials Telephone Labels NBX Business Telephones only Speed Dials Select Speed Dials Personal Select Speed Dials One Touch Select Speed Dials, and then select Personal or System-wide Notification Off-SiteSelect NBX Messaging Off Site Notification Number/Address field Considerations Do Not Disturb Unauthorized Use PreventingYour Telephone Telephone Locking Same LAN Class of ServiceOverride Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapter Internal and External Caller IDCalling Line Identity Restriction Clir Clir for Next External Call Only Clir for All External CallsCall Pickup Select User Information Call Pickup Pickup Pickup Calls can be directed to several phones Hunt GroupsCalling Groups Select User Information Hunt Groups Hunt Group Numbers assigned by your administrator Shows an example of a calling group configuration Click Details System Default Extension NumbersCall Park Paging Extensions Feature Codes Telephones using the Paging featurePaging Certain circumstances, you can broadcast a message from NBX Getting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Using a Feature Code Delayed RingingUsing a Mapped Button Pulse Dialing Using a Personal Speed Dial Attendant Consoles This chapter covers these features Attendant Console NBX Select Print 5 6Select Speed Dials Attendant Console Labels Attendant ComplementSoftware Department, or by extension Button Purpose Shortcut Attendant Software Buttons and Keyboard ShortcutsKeyboard Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, Troubleshooting Underside of the NBX Business Telephone is shown in Figure Connecting Low-Profile and High-Profile Desktop Positions Low-Profile and High-Profile Positions Knob for the Handset Support Peg Wall-Mount Position Troubleshooting Cleaning YourPossible Problems Moving Your Ports Busy NCP Possible Problem Telephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Description Code Then Button Feature Codes for General UseFeature Codes General Telephone Features Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound Calls Feature Description Feature Codes for Incoming CallsFeature Codes Managing Incoming Telephone Calls Telephone handset, and then hang up Paging CodesAddress system, over NBX Business Telephones, or both Index Feature button Basic Telephone 25 Business Telephone Index Index Index