Hunt Groups and Calling Groups | 65 |
Hunt Groups and | Your administrator can establish informal “call centers” so that incoming |
Calling Groups | calls can be directed to several phones. |
Hunt Groups Incoming calls ring to one member of the hunt group. If that member’s telephone is in use, or if that member does not answer the call, the system “hunts” for another member of the group until the call is answered or is forwarded to the group call coverage (call forwarding) path. For example, if there are no available members of the hunt group, the call might be forwarded to a group mailbox or to the receptionist.
Figure 9 shows an example of a hunt group configuration.
Figure 9 Sample Hunt Group Configuration
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1Incoming Telephone Call
2Telephone #1
3Telephone #2
4Telephone #3
5Group Voice Mailbox
