86CHAPTER 9: TELEPHONE INSTALLATION, MAINTENANCE, AND TROUBLESHOOTING
Table 12 Troubleshooting Quick Reference (continued)
Possible Problem | Suggested Solutions |
|
|
My telephone has “locked up.” | Your telephone has lost the connection |
| to the system. Remove the Ethernet cord |
| from the jack, then |
| jack. Wait a few seconds. If the |
| telephone display panel still appears to |
| be locked, disconnect the electrical |
| power for your telephone, then plug it |
| back in. |
Callers cannot leave messages on my voice mail.
■Your mailbox may be full. Access your voice mail and delete some messages.
■Your telephone may be set up for Greeting Only Mailbox. Log in to the NetSet utility and select the NBX Messaging tab, and then deselect Greeting Only Mailbox.
When I park a call, the display panel shows, Park xtn in use, and the call returns to my telephone.
You have selected a Call Park Extension that is already in use. Try another Call Park Extension. Your administrator can add additional Call Park Extensions. For details, see “Call Park” in Chapter 7.
When I dial 9 or 8 to access an outside | No outside lines are available. Try again |
line, the display panel shows, All | in a few minutes. |
Ports Busy. |
|
|
|
After I call another user in my | The other user may have the “Hands Free |
organization, I hear a tone but no | Active on Intercom” feature enabled. |
ringing. | Begin speaking after you hear the tone. |
| For details, see “Telephone Buttons and |
| Controls” in Chapter 2. |
On my NBX Business Telephone, all incoming internal calls come over my speaker phone.
You have the “Hands Free Active on Intercom” feature enabled. For details, see “Telephone Buttons and Controls” in Chapter 2.
When I try to access the NetSet utility, | Ask your administrator to verify the IP |
I do not get a response after I type the | address that you typed into your web |
NBX system’s IP address and press Enter. | browser. |
I am unable to log in to the NetSet utility. You must set up your voice mail before you use the NetSet utility. Press MSG button. The prompts guide you through the setup. Then use your voice mail password to access the NetSet utility. See “Setting Up Your Voice Mail” in Chapter 1.
