3Com NBX 2101, NBX 1105, NBX 1102, NBX 2102 manual Possible Problem, Ncp

Troubleshooting Possible Problems 87

Table 12 Troubleshooting Quick Reference (continued)

Possible Problem Suggested Solutions

My telephone is not forwarding my incoming calls to my voice mailbox.

Start the NetSet utility and verify that Forward to Voice Mail is selected as your call forwarding path. For details, see “Creating Your Call Forward Path” in Chapter 5.

On my NBX Business Telephone, I added

aone-touch speed dial, but the telephone does not dial that number.

Do not use nonnumeric characters or spaces in your Speed Dial setup. For details, see “One-touch Speed Dials” in Chapter 6.

I try to pick up a call ringing on another telephone using Directed Call Pickup, but it fails.

The telephone you are using to pick up the call may not be in the same group as the telephone that is ringing and the ringing telephone does not allow nonmember pickup. See “Call Pickup” in Chapter 7.

My telephone keeps ringing after I pick up the handset.

Your telephone may have lost connection to the system immediately after a call came in. Remove the Ethernet cord from the jack, then re-insert it into the jack. Wait a few seconds. If the telephone continues to ring, disconnect the electrical power for your telephone, then plug it back in.

The labels that I print for my telephone or Attendant Console do not fit the telephone or console.

When you are in Adobe Acrobat Reader, select File and then Print. In the Print dialog box, be sure that the check boxes for both Fit to Page and Shrink to Fit are empty.

The display panel shows, Wait for	Your telephone may be disconnected
NCP.	from the system. Hang up your
	telephone and wait a few seconds. Then
	pick up the handset. If this message still
	appears on your telephone display panel,
	contact your administrator.