Attendant Consoles | 3Com NBX 2101, NBX 1105, NBX 1102, NBX 2102

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ATTENDANT CONSOLES

The NBX 1105 Attendant Console and the NBX Complement Attendant Software (CAS) application enable a receptionist to handle high call volumes efficiently. Although receptionists primarily use the Attendant Console and CAS, they can be used by busy sales representatives and others who receive a high volume of telephone calls or who make frequent calls to the same telephone numbers.

This chapter covers these features:

■NBX 1105 Attendant Console

■Complement Attendant Software

The NBX 1105 Attendant Console is a device that works along with NBX Telephones to increase call handling. In most offices the Attendant Console is used by a receptionist or switchboard operator, referred to in this guide as “the receptionist.”

The NBX Complement Attendant Software is a software application that allows a receptionist to answer and route calls using a personal computer (PC). Your administrator installs the Complement Attendant Software on your computer from the NBX Resource Pack CD.

The Attendant Console and Complement Attendant Software can be used at the same time. However:

■When incoming calls appear on the Attendant Console, you must handle them using the buttons of the console.

■When calls appear on the computer screen, you must handle them using the computer mouse and the software features.

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3Com NBX 2101, NBX 1105, NBX 1102, NBX 2102 manual Attendant Consoles, This chapter covers these features

Contents

Attendant Consoles Telephones United States Government Legend Contents Greeting-Only Mailbox Phantom Mailbox Group Mailbox Standard Features NBX 1105 Attendant Console Complement Attendant Software Delayed Ringing Pulse DialingPage This Guide How to UseShows where to look for specific information in this guide Where to Find Information List conventions that are used throughout this guide TermsConventions Commonly Used Terms NetSet Utility Documentation for 3Com NBX Networked Telephony Solutions isDocumentation Maximize the full potential of the system Part Number This chapter covers these topics Getting Started Voice Mail Setting Up Your NetSet Utility Action Description Icon NBX NetSet Login Screen with Password Dialog Box Log in to the NetSet utility Features and for your NBX TelephoneQuick Reference Sheet Getting Started NBX Business Telephones Handset NBX Business Telephones have these featuresControls 10 a-f Programmable Access buttons with indicator lights See ExitTelephone key pad Status Indicator Lights TelephoneLight Status Programmable Access Buttons NBX Business Telephones NBX Basic Telephone NBX Basic Telephone Model NBX Basic Telephone has these features That are associated with each line status Status Indicator PatternsStatus Icons on NBX Basic Call Toggle FeatureNBX Basic Telephone has three programmable Access buttons. To return to the first call Press Call Toggle button again Voice Mail Dial 2 to select Change Password Select NBX Messaging Change PasswordType your current password NBX Telephones System Listening toMessages Security Tips Managing Your Voice Mail Messages Location Your Messages Replying to aMessage Information About Your comments to introduce the message to the other users Forwarding a Sending a Message Creating Press 9 for Message Delivery Options You are prompted to press one of the following buttons toDial 9 for Mailbox Options Your voice mailbox Forwarding CallsDirectly to Your Voice Mailbox Greeting-Only Accessing VoiceMail Messages Through E-mail Mailbox Group Mailbox Voice Mail Standard Features Dialing a Call Setting the Volume Names as They Appear in the Internal Directory Using the Internal Name Directory External Call Dialing an To dial an external call Select User Information Call Forward Creating Your Call Forward Path Select User Information Call Permissions Placing a Call onHold To place a call on hold Transferring a Call External calls To set up a conference callEstablishing a Conference Call Drop button More About Conference CallsHold Call is answered by someone else Standard Features Personalizing Your Telephone Ringer Tone Select Speed Dials Telephone LabelsSelect Ringer Tones NBX Business Telephones only Speed Dials Select Speed Dials Personal Select Speed Dials One Touch Select Speed Dials, and then select Personal or System-wide Number/Address field Off-SiteNotification Select NBX Messaging Off Site Notification Considerations Do Not Disturb Telephone Locking PreventingUnauthorized Use Your Telephone Class of Service OverrideSame LAN Personalizing Your Telephone Ending Calls When Using a Headset Personalizing Your Telephone Telephone System Following features are described in this chapter Restriction Clir Caller IDInternal and External Calling Line Identity Select User Information Call Pickup Clir for All External CallsClir for Next External Call Only Call Pickup Pickup Pickup Hunt Groups Calling GroupsCalls can be directed to several phones Select User Information Hunt Groups Hunt Group Numbers assigned by your administrator Shows an example of a calling group configuration System Default Extension Numbers Call ParkClick Details Certain circumstances, you can broadcast a message from NBX Telephones using the Paging featurePaging Extensions Feature Codes Paging Getting More from Your Telephone System Using Unique Extensions to Dial Remote Offices Using Site Codes to Dial Remote Offices Pulse Dialing Delayed RingingUsing a Feature Code Using a Mapped Button Using a Personal Speed Dial Attendant Consoles This chapter covers these features Attendant Console NBX 5 6 Select Speed Dials Attendant Console LabelsSelect Print Department, or by extension ComplementAttendant Software Attendant Software Buttons and Keyboard Shortcuts KeyboardButton Purpose Shortcut Attendant Consoles This chapter covers the following topics Telephone Installation MAINTENANCE, Troubleshooting Underside of the NBX Business Telephone is shown in Figure Connecting Low-Profile and High-Profile Desktop Positions Low-Profile and High-Profile Positions Knob for the Handset Support Peg Wall-Mount Position Moving Your Cleaning YourTroubleshooting Possible Problems Ports Busy NCP Possible Problem Telephone INSTALLATION, MAINTENANCE, and Troubleshooting Feature Codes for General Use Feature Codes General Telephone FeaturesFeature Description Code Then Button Feature Codes Managing Outbound Telephone Calls Feature Codes for Outbound Calls Feature Codes for Incoming Calls Feature Codes Managing Incoming Telephone CallsFeature Description Paging Codes Address system, over NBX Business Telephones, or bothTelephone handset, and then hang up Index Feature button Basic Telephone 25 Business Telephone Index Index Index